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The Co-operative Bank: Current account reviews

Name: Current account
Rating: 4.18 (429 reviews)

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4.18

Based on 429 reviews, last reviewed 31st May 2026

25% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

61%

18%

11%

Latest highest rating:

5

I hope this goes to the right person but just wanted... I hope this goes to the right person but just wanted to say massive thank you to Mehreen who I spoke to on costumer services on the phone. I’ve been h... Read more Reviewed on: 31st May 2026

Latest lowest rating:

1

Rubbish customer service I want to dial a number and speak to a person, not dial a number and have to go through stacks of menus and submenus AND a wait, which I pay for presu... Read more Reviewed on: 29th April 2026

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About this product

The Co-operative (Co-op) current account is a basic account for everyday banking.

You can apply for an overdraft as part of your Co-operative current account application, or once your account is opened. With this account, manage your money online and on mobile and use Apple Pay, Google Pay or Samsung Wallet.

Co-operative account reviews help you find out what it’s really like to be a customer. If you’ve used Co-op before, you can also leave a review and share your experience.

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The Co-operative Bank Current account reviews (429)

Great account

Great consistent service since opening my account in 1976. Servicing of my account is second to none. Reviewed on: 28th November 2018

Friendly, helpful company

Lovely bank no unpleasant surprises in terms of fees and helpful staff who genuinely seem to care. Would recommend to anyone and have been banking with them for years! Reviewed on: 24th November 2018

Helpful

Great customer service and friendly staff Reviewed on: 24th November 2018

useless

ended my oxfam credit card without explanation told i could get reward instead by transferring my current account wasnt told they would refuse me same overdaft limit until after transferred Reviewed on: 9th November 2018

Great service

I have been with The Co-operative Bank for the past 5 years and haven't had any issues whatsoever. On the odd occasion I need to go in a branch I get served quickly and the website is always reliable. Reviewed on: 8th November 2018

Simple Ethical Banking

I've been with the Cooperative Bank for many years. I do virtually all my banking through their online banking facility which is simple and easy to use. The fact that they are an ethical banker is an added bonus. Reviewed on: 8th November 2018

Superb

I’ve banked with the Co-Op for 42 years . Whether I contact the local branch or the call centre I receive a pleasant response from knowledgeable staff. The bank has ethical values which are put into practice by its work in supporting charitable organisations and communities . Reviewed on: 8th November 2018

Average plus

Website ok. Lack of branches though can use Post Office Reviewed on: 8th November 2018

Everyday Extra good account

a good account, even though you pay monthly, I have a cashback on my other current account which goes to pay towards some of the monthly charge, plus you get free travel phone insurance and car recovery Reviewed on: 8th November 2018

Great bank never no problems

I have been with the Co-op for a few years now. My bank account has always run smoothly and any queries or problems they have always been happy to help Reviewed on: 8th November 2018

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