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The Co-operative Bank: Current account reviews

View other The Co-operative Bank products
4.00
Based on 401 reviews, last reviewed 15th Oct 2025
100% decrease in 5 star reviews
in the past 90 days
300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
60%
See only 4 star reviews
19%
See only 3 star reviews
5%
See only 2 star reviews
5%
See only 1 star reviews
11%

Latest highest rating:

5

I've used the co-op for years, they have helped me t... I've used the co-op for years, they have helped me through money troubles and always been there for me. They are ethical and stand for my own beliefs... Read more Reviewed on: 19th June 2025
Hannah S's avatar
Hannah S

Latest lowest rating:

1

Brutal incompetent bureaucracy at its' worst. Brutal incompetent bureaucracy at its' worst; what has become of the 'Cooperative' bank? After trying to arrange things after a recent bereavement, I ... Read more Reviewed on: 15th October 2025
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KR
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About this product

The Co-operative (Co-op) current account is a basic account for everyday banking.

You can apply for an overdraft as part of your Co-operative current account application, or once your account is opened. With this account, manage your money online and on mobile and use Apple Pay, Google Pay or Samsung Wallet.

Co-operative account reviews help you find out what it’s really like to be a customer. If you’ve used Co-op before, you can also leave a review and share your experience.

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The Co-operative Bank Current account reviews (401)

Worst bank ever !!!!!

1
Bank does not send my card out when it is nearing expiry and when asked why they state it is to prompt me contacting them. If the need to speak with me so much why do they not call me? Not ethical and not thinking of the customer so we will see what the ombudsman has to say about this. Reviewed on: 13th March 2018
never-use-coop's avatar
never-use-coop

Hopeless Customer Service

1
Nil response from online communication via complaint service 10days passed by. Been with bank over 10 years time to bank elsewhere. Reviewed on: 12th February 2018
Ericbythesea's avatar
Ericbythesea

Excellent service

5
I've been banking with them for years and aam very hapy with service. Reviewed on: 11th February 2018
philosopher's avatar
philosopher

Does what it says on the tin

4
I have never needed to leave because I get free banking and everything I need is done in timely fashion Reviewed on: 11th February 2018
Cristina McDowall's avatar
Cristina McDowall

Outstanding Service

5
The Co operative Bank have been outstanding in their speed of service, friendly staff and knowledge of suitable accounts in all my dealings with them. I recommend them highly for anyone looking for a new current account. Reviewed on: 11th February 2018
Karen Painter's avatar
Karen Painter

Co-op Current account

5
I love the co-op bank & shops due to their fair ethics. I hAve always found the staff to be helpful and patient & they go the extra mile. I wouldn't bank with anybody else now & am glad i'm proud to be with the Co-operative bank! Long may they continue! Reviewed on: 11th February 2018
Beginanew's avatar
Beginanew

The ethical bank

5
dependable and professional - friendly staff-nice to know you are using an ethical bank Reviewed on: 11th February 2018
heather's avatar
heather

Ethical

5
Have had no issues with my current account. I received £100 for switching to it & It's an added bonus that it's an ethically minded company Reviewed on: 11th February 2018
Jo's avatar
Jo

Great but needs a bit of a rocket.....

4
I like my co-operative account overall because the online access is easy and simple to use.I do have two faults to point out though. 1. payments into my account from companies such as a direct payment or a shop refund always take at least a day longer than my husbands account. 2. The smart phone app is useless to me because it asks you to put in your D>O>B which means scrolling back through the dates and because I am a certain age..old..by the time my birthdate is received the app has timed out.I spoke to them about this and they said that was how it was...so no good to me. Reviewed on: 10th February 2018
Tracy Kenny's avatar
Tracy Kenny

recovering well from infiltration

5
the co-op is back after its flirtation with the nastier side of banking Reviewed on: 10th February 2018
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Gareth Evans

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