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The Co-operative Bank: Current account reviews

Name: Current account
Rating: 4.18 (429 reviews)

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4.18

Based on 429 reviews, last reviewed 31st May 2026

25% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

61%

18%

11%

Latest highest rating:

5

I hope this goes to the right person but just wanted... I hope this goes to the right person but just wanted to say massive thank you to Mehreen who I spoke to on costumer services on the phone. I’ve been h... Read more Reviewed on: 31st May 2026

Latest lowest rating:

1

Rubbish customer service I want to dial a number and speak to a person, not dial a number and have to go through stacks of menus and submenus AND a wait, which I pay for presu... Read more Reviewed on: 29th April 2026

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About this product

The Co-operative (Co-op) current account is a basic account for everyday banking.

You can apply for an overdraft as part of your Co-operative current account application, or once your account is opened. With this account, manage your money online and on mobile and use Apple Pay, Google Pay or Samsung Wallet.

Co-operative account reviews help you find out what it’s really like to be a customer. If you’ve used Co-op before, you can also leave a review and share your experience.

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The Co-operative Bank Current account reviews (429)

Really friendly and hassle-free

They are always willing to help with any difficulties. Reviewed on: 20th January 2019

Great bank!

Excellent customer service and complete satisfaction. Reviewed on: 13th January 2019

good customer service, monthly fee rather high

on-line banking is good and I have always found customer service personnel to be very helpful. However, the montlhy fee of £11 is quite high for a basic current account. Reviewed on: 13th January 2019

Friendly

Friendly, caring and straightforward. I can trust them and it's not often you can say that about a bank! Reviewed on: 12th January 2019

Honest and reliable

Lets drop normal banking and leave the gamblers behind Reviewed on: 12th January 2019

Always so helpful

Whenever I go into my local branch, the staff are always so friendly and nothing is ever too much trouble, they will always come up to you while your'e waiting in the queue, to let you know that you will be served shortly. If you need more help, they are always careful to explain things in plain English, and the best thing, they always remember who their customers are, you aren't just an account number to them. Reviewed on: 12th January 2019

Ethical banking

friendly branch staff, good call centre and easy to use app Reviewed on: 12th January 2019

good bank but app needs improvement

happy with the bank however the website is difficult to navigate and the app crashes a lot. Reviewed on: 8th January 2019

Likeable people and service

Banked with the big banks? NatWest, Barclays and HSBC over the years but they’ve always lacked that personal touch. That’s why I won’t be moving away from the coop. Reviewed on: 2nd January 2019

All accounts are decent

Good accounts on offer here beilliant Reviewed on: 15th December 2018

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