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The Co-operative Bank: Current Account reviews

Name: Current Account
Rating: 4.13 (398 reviews)

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4.11

Based on 398 reviews, last reviewed 19th Jun 2025

13% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

59%

19%

11%

Latest highest rating:

5

I've used the co-op for years, they have helped me t... I've used the co-op for years, they have helped me through money troubles and always been there for me. They are ethical and stand for my own beliefs... Read more Reviewed on: 19th June 2025

Latest lowest rating:

1

Appalling "cs". Appalling "cs". Takes forever to get an answer on phone, every time ! Reviewed on: 27th February 2025

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About this product

The Co-operative (Co-op) Bank Current Account is a free account designed for everyday banking. Customers can redeem rewards for themselves or for charity. The mobile banking app also has a range of features to help you manage your money.

Our Co-op Bank Current Account reviews can give you valuable insight into life as an account holder. Be confident in your new banking provider by reading genuine customer experiences on Smart Money People.

Learn why customers chose this account and how satisfied they’ve been so far. Read about their experiences with the customer service team to see how swiftly the provider deals with customer issues. Find out what money management features are available and how much they’ve helped existing customers. Make an informed decision when opening your new account by reading our Co-op Bank Current Account reviews.

If you have a Current Account with the Co-op Bank, share your experience with others. Tell us how long you’ve had the account and whether it’s your main bank account. What are your favourite features of the account, and is there anything you feel could be improved? Have the money management features helped you understand budgeting better? Would you recommend the account to your family and friends? Write an honest Co-op Bank Current Account review today. Together, we can help people like you make better financial decisions.

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The Co-operative Bank Current Account reviews (398)

Ethical Banking on the High Street

The Co-Operative Bank is a great ethical choice on the high street when so many banking providers aren't in a world where this should be an important priority and on everyone's conscience. I like the knowledge that my money isn't being used around the world by my bank for nefarious means. I have never had problems banking with them and their customer service is good. Their mortgage products are often first choice for most too. Reviewed on: 1st July 2018

Easy to Contact

I never have any trouble contacting them. They always answer the phone quickly. Reviewed on: 30th June 2018

Nice and simple bank account

A no frills, easy to use bank account with good customer service and simple internet banking system. Reviewed on: 26th June 2018

Still notanswering emails, unacceptable in the electronic world

The Coop has not answered one mail. Pretty pathetic. I had a letter from the Head of Customer services. If any person in authority signs a letter to you, they must be accesible. This person apparently does not exist. She has no phone number, email or contact address. Responsible Officers of any compant, entity, etc, must be contactable. She cannot be contacted! Reviewed on: 22nd June 2018

Worst bank ever

Can't post statements to you but still chargers you for NOT doing what you have waited 3 weeks for brain surgery it's not bunch of idiots DONT USE THIS BANK SAFER TO PUT YOUR MONEY UNDER YOUR MATTRESS!!!! Reviewed on: 8th June 2018

Doesn't reply to emails, Customer Services.

County Court Judgement for £175. Parking ticket from 2014, Judged by CC in 2017. Original ticket misdescribed car colour and Index number. All dealt with whilst I was out of the country for 3 months. I have provided evidence to Co-op. They recently cancelled my overdraft. I tried to appeal, but the person who signed the letter, Joanne Mayer, Head of Customer Contact, doesn't exist! No phone number, no email, cannot be contacted through Co-Op Customer Services. I recently wrote to the Coop board about this, 4 times! NO acknowledgement, well apart from automatic reply. The AGM was held recently, seems they were more interested in senior management and board, remuneration and bonuses. Very dissapointed, they are awarding huge salaries and bonuses, but cant be bothered to look at a shocking injustice. The company, MIL Collections, has gone round the cOuntry buying up old tickets for as little as £1.00, Rushing them to court, for a Judgement. This has forced a change in the Law in May, that oblidges them to prove contact with Owner of Vehicles. They were recently fined in court following admitting to Forging Original Ticket Issuers details. Giving letters and contacts with falce names. The Coop is assisting these, bottom feeders to claim false charges. NO one at the Coop Bank seems interested. Oh apartfrom Salaries and Bonuses. I thought they were the Peoples Bank, how stupid am I. Reviewed on: 2nd June 2018

Always find them very helpful

I always find their UK only call centers very helpful and their online banking is super easy to use Reviewed on: 2nd June 2018

Worst bank ever !!!!!

Bank does not send my card out when it is nearing expiry and when asked why they state it is to prompt me contacting them. If the need to speak with me so much why do they not call me? Not ethical and not thinking of the customer so we will see what the ombudsman has to say about this. Reviewed on: 13th March 2018

Hopeless Customer Service

Nil response from online communication via complaint service 10days passed by. Been with bank over 10 years time to bank elsewhere. Reviewed on: 12th February 2018

Excellent service

I've been banking with them for years and aam very hapy with service. Reviewed on: 11th February 2018

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