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The Co-operative Bank: Current account reviews

View other The Co-operative Bank products
4.22
Based on 431 reviews, last reviewed 14th Jul 2026
67% decrease in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
61%
See only 4 star reviews
18%
See only 3 star reviews
5%
See only 2 star reviews
5%
See only 1 star reviews
11%

Latest highest rating:

5

Colchester branch very helpful Great experience at the Colchester branch. Excellent experience switching Reviewed on: 14th July 2026
SW's avatar
SW

Latest lowest rating:

1

Rubbish customer service I want to dial a number and speak to a person, not dial a number and have to go through stacks of menus and submenus AND a wait, which I pay for presu... Read more Reviewed on: 29th April 2026
KD's avatar
KD
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About this product

The Co-operative (Co-op) current account is a basic account for everyday banking.

You can apply for an overdraft as part of your Co-operative current account application, or once your account is opened. With this account, manage your money online and on mobile and use Apple Pay, Google Pay or Samsung Wallet.

Co-operative account reviews help you find out what it’s really like to be a customer. If you’ve used Co-op before, you can also leave a review and share your experience.

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The Co-operative Bank Current account reviews (431)

Simple and easy

5
easy to operate,basic bank account ,friendly,helpful staff on phone and in in branch Reviewed on: 9th February 2019
Tracy Reed's avatar
Tracy Reed

Friendly

5
Trusting and friendly. Great customer service! Reviewed on: 7th February 2019
Dessiree's avatar
Dessiree

Really friendly and hassle-free

5
They are always willing to help with any difficulties. Reviewed on: 20th January 2019
Keith Fellows's avatar
Keith Fellows

Great bank!

5
Excellent customer service and complete satisfaction. Reviewed on: 13th January 2019
philosopher's avatar
philosopher

good customer service, monthly fee rather high

4
on-line banking is good and I have always found customer service personnel to be very helpful. However, the montlhy fee of £11 is quite high for a basic current account. Reviewed on: 13th January 2019
Fiona jk's avatar
Fiona jk

Friendly

5
Friendly, caring and straightforward. I can trust them and it's not often you can say that about a bank! Reviewed on: 12th January 2019
Dessiree's avatar
Dessiree

Honest and reliable

5
Lets drop normal banking and leave the gamblers behind Reviewed on: 12th January 2019
Gareth0108's avatar
Gareth0108

Always so helpful

5
Whenever I go into my local branch, the staff are always so friendly and nothing is ever too much trouble, they will always come up to you while your'e waiting in the queue, to let you know that you will be served shortly. If you need more help, they are always careful to explain things in plain English, and the best thing, they always remember who their customers are, you aren't just an account number to them. Reviewed on: 12th January 2019
Heather M Jenkinson's avatar
Heather M Jenkinson

Ethical banking

4
friendly branch staff, good call centre and easy to use app Reviewed on: 12th January 2019
Matt Allison's avatar
Matt Allison

good bank but app needs improvement

4
happy with the bank however the website is difficult to navigate and the app crashes a lot. Reviewed on: 8th January 2019
Nicola Rupawala's avatar
Nicola Rupawala

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