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The Co-operative Bank: Current account reviews

Name: Current account
Rating: 4.18 (429 reviews)

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4.18

Based on 429 reviews, last reviewed 31st May 2026

25% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

61%

18%

11%

Latest highest rating:

5

I hope this goes to the right person but just wanted... I hope this goes to the right person but just wanted to say massive thank you to Mehreen who I spoke to on costumer services on the phone. I’ve been h... Read more Reviewed on: 31st May 2026

Latest lowest rating:

1

Rubbish customer service I want to dial a number and speak to a person, not dial a number and have to go through stacks of menus and submenus AND a wait, which I pay for presu... Read more Reviewed on: 29th April 2026

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About this product

The Co-operative (Co-op) current account is a basic account for everyday banking.

You can apply for an overdraft as part of your Co-operative current account application, or once your account is opened. With this account, manage your money online and on mobile and use Apple Pay, Google Pay or Samsung Wallet.

Co-operative account reviews help you find out what it’s really like to be a customer. If you’ve used Co-op before, you can also leave a review and share your experience.

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The Co-operative Bank Current account reviews (429)

Ethical company

I've been with the Co-operative Bank in one way shape or form for the last 30 years and I can honestly say hand on heart that I've never regretted being with them. They have credit cards which I've paid off in full time and time again. Being a current account holder I get to hear about things from the shop first too! Reviewed on: 20th November 2019

Great bank

Website is really easy to use, great customer ervice Reviewed on: 6th September 2019

coop current bank account

i have banked with the coop for decades, with no problems at all - i think, this speaks for itself, without any need for further comment xx Reviewed on: 11th July 2019

Good customer service

A thumbs up from me. Good customer service. Although not enough branches so have to travel quite far to go in branch. Reviewed on: 5th July 2019

Excellent bank!

Great customer service and always resolve any issues promptly. Reviewed on: 23rd June 2019

good customer service, monthly fee rather high

I'm happy with the current account from the Co-op, however the monthly fee is quite high and I never get to use the various "benefits" I'm paying for. Customer service is consistently good however, which is why I stick with the Co-op. I had previously banked with HSBC whose customer service was atrocious, so would never go back to them. Reviewed on: 9th June 2019

Good benefits with our current account

We pay a small monthly fee for our current account and this gives us world wide travel insurance, access to airport lounges and mobile phone insurance. This offers great value for money. Reviewed on: 5th May 2019

Old fashioned bank decent service

Friendly helpful knowlegeable staff Reviewed on: 15th April 2019

Simple and easy

easy to operate,basic bank account ,friendly,helpful staff on phone and in in branch Reviewed on: 9th February 2019

Friendly

Trusting and friendly. Great customer service! Reviewed on: 7th February 2019

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