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The Co-operative Bank: Current account reviews

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4.10
Based on 426 reviews, last reviewed 16th Apr 2026
1900% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
61%
See only 4 star reviews
18%
See only 3 star reviews
5%
See only 2 star reviews
5%
See only 1 star reviews
11%

Latest highest rating:

4

Switched current account to obtain a monetary reward. Switched current account to obtain a monetary reward. So far, so good. Reviewed on: 16th April 2026
Jock's avatar
Jock

Latest lowest rating:

1

Slow and opaque application process Very opaque and slow application process with no updates Reviewed on: 28th March 2026
Ed's avatar
Ed
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About this product

The Co-operative (Co-op) current account is a basic account for everyday banking.

You can apply for an overdraft as part of your Co-operative current account application, or once your account is opened. With this account, manage your money online and on mobile and use Apple Pay, Google Pay or Samsung Wallet.

Co-operative account reviews help you find out what it’s really like to be a customer. If you’ve used Co-op before, you can also leave a review and share your experience.

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The Co-operative Bank Current account reviews (426)

Good customer service

4
A thumbs up from me. Good customer service. Although not enough branches so have to travel quite far to go in branch. Reviewed on: 5th July 2019
Spof3007's avatar
Spof3007

Excellent bank!

5
Great customer service and always resolve any issues promptly. Reviewed on: 23rd June 2019
philosopher's avatar
philosopher

good customer service, monthly fee rather high

4
I'm happy with the current account from the Co-op, however the monthly fee is quite high and I never get to use the various "benefits" I'm paying for. Customer service is consistently good however, which is why I stick with the Co-op. I had previously banked with HSBC whose customer service was atrocious, so would never go back to them. Reviewed on: 9th June 2019
fionajk42's avatar
fionajk42

Good benefits with our current account

4
We pay a small monthly fee for our current account and this gives us world wide travel insurance, access to airport lounges and mobile phone insurance. This offers great value for money. Reviewed on: 5th May 2019
Patricia O'Brien's avatar
Patricia O'Brien

Old fashioned bank decent service

4
Friendly helpful knowlegeable staff Reviewed on: 15th April 2019
Peter Symes 's avatar
Peter Symes

Simple and easy

5
easy to operate,basic bank account ,friendly,helpful staff on phone and in in branch Reviewed on: 9th February 2019
Tracy Reed's avatar
Tracy Reed

Friendly

5
Trusting and friendly. Great customer service! Reviewed on: 7th February 2019
Dessiree's avatar
Dessiree

Really friendly and hassle-free

5
They are always willing to help with any difficulties. Reviewed on: 20th January 2019
Keith Fellows's avatar
Keith Fellows

Great bank!

5
Excellent customer service and complete satisfaction. Reviewed on: 13th January 2019
philosopher's avatar
philosopher

good customer service, monthly fee rather high

4
on-line banking is good and I have always found customer service personnel to be very helpful. However, the montlhy fee of £11 is quite high for a basic current account. Reviewed on: 13th January 2019
Fiona jk's avatar
Fiona jk

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