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The Co-operative Bank: Current account reviews

Name: Current account
Rating: 4.1 (401 reviews)

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4.00

Based on 401 reviews, last reviewed 15th Oct 2025

100% decrease in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

60%

19%

11%

Latest highest rating:

5

I've used the co-op for years, they have helped me t... I've used the co-op for years, they have helped me through money troubles and always been there for me. They are ethical and stand for my own beliefs... Read more Reviewed on: 19th June 2025

Latest lowest rating:

1

Brutal incompetent bureaucracy at its' worst. Brutal incompetent bureaucracy at its' worst; what has become of the 'Cooperative' bank? After trying to arrange things after a recent bereavement, I ... Read more Reviewed on: 15th October 2025

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About this product

The Co-operative (Co-op) current account is a basic account for everyday banking.

You can apply for an overdraft as part of your Co-operative current account application, or once your account is opened. With this account, manage your money online and on mobile and use Apple Pay, Google Pay or Samsung Wallet.

Co-operative account reviews help you find out what it’s really like to be a customer. If you’ve used Co-op before, you can also leave a review and share your experience.

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The Co-operative Bank Current account reviews (401)

Likeable people and service

Banked with the big banks? NatWest, Barclays and HSBC over the years but they’ve always lacked that personal touch. That’s why I won’t be moving away from the coop. Reviewed on: 2nd January 2019

All accounts are decent

Good accounts on offer here beilliant Reviewed on: 15th December 2018

Great account

Great consistent service since opening my account in 1976. Servicing of my account is second to none. Reviewed on: 28th November 2018

Friendly, helpful company

Lovely bank no unpleasant surprises in terms of fees and helpful staff who genuinely seem to care. Would recommend to anyone and have been banking with them for years! Reviewed on: 24th November 2018

Helpful

Great customer service and friendly staff Reviewed on: 24th November 2018

useless

ended my oxfam credit card without explanation told i could get reward instead by transferring my current account wasnt told they would refuse me same overdaft limit until after transferred Reviewed on: 9th November 2018

Great service

I have been with The Co-operative Bank for the past 5 years and haven't had any issues whatsoever. On the odd occasion I need to go in a branch I get served quickly and the website is always reliable. Reviewed on: 8th November 2018

Simple Ethical Banking

I've been with the Cooperative Bank for many years. I do virtually all my banking through their online banking facility which is simple and easy to use. The fact that they are an ethical banker is an added bonus. Reviewed on: 8th November 2018

Superb

I’ve banked with the Co-Op for 42 years . Whether I contact the local branch or the call centre I receive a pleasant response from knowledgeable staff. The bank has ethical values which are put into practice by its work in supporting charitable organisations and communities . Reviewed on: 8th November 2018

Average plus

Website ok. Lack of branches though can use Post Office Reviewed on: 8th November 2018

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