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Karen Scammell

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Review of the The Co-operative Bank, Current Account:

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Long call waiting times

I had to contact the bank about a transaction on my card and I was waiting for 25 minutes. I find that unacceptable at what wouldn't be expected to be a particularly busy time and based on the fact the lines are open 24/7. It did not even state my place in the queue to give an expectation. They also seem to keep deleting my security code. I had a credit card with them several years back too and when I first set up security questions then, the girl did not take any of the correct spellings and I then got locked out when trying to log in online. She also did not correctly change my payment to minimum from the full outstanding balance when requested on a prticular month which caused me issued Reviewed on: 15th November 2016

Review of the Admiral, Car Insurance:

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CheekyCharges Campaigner

A;ways willing to negotiate at renewal, friendly staff, quick and easy to get through to by phone Reviewed on: 2nd March 2016

Review of the Admiral, Car Insurance:

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CheekyCharges Campaigner

Always willing to negotiate at renewal, polite friendly staff, always easy and quick to get through on the phone, Reviewed on: 2nd March 2016

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