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The Co-operative Bank: Current account reviews

View other The Co-operative Bank products
4.18
Based on 429 reviews, last reviewed 31st May 2026
25% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
61%
See only 4 star reviews
18%
See only 3 star reviews
5%
See only 2 star reviews
5%
See only 1 star reviews
11%

Latest highest rating:

5

I hope this goes to the right person but just wanted... I hope this goes to the right person but just wanted to say massive thank you to Mehreen who I spoke to on costumer services on the phone. I’ve been h... Read more Reviewed on: 31st May 2026
Dan's avatar
Dan

Latest lowest rating:

1

Rubbish customer service I want to dial a number and speak to a person, not dial a number and have to go through stacks of menus and submenus AND a wait, which I pay for presu... Read more Reviewed on: 29th April 2026
KD's avatar
KD
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About this product

The Co-operative (Co-op) current account is a basic account for everyday banking.

You can apply for an overdraft as part of your Co-operative current account application, or once your account is opened. With this account, manage your money online and on mobile and use Apple Pay, Google Pay or Samsung Wallet.

Co-operative account reviews help you find out what it’s really like to be a customer. If you’ve used Co-op before, you can also leave a review and share your experience.

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The Co-operative Bank Current account reviews (429)

App and online banking really useful

5
I first opened a Co-op Bank Current Account away back in the 70s but moved on to other banks. Recently I opened a new Co-op Bank Current Account online and have been able to manage my account just using their app and online banking, without ever visiting a branch. Reviewed on: 11th March 2021
Norman's avatar
Norman

Great ethos, frustrating security

4
Website: There is an additional security layer to see your transactions in detail... they send you a number as a text message. I find this frustrating and annoying. Customer service: Great if you phone them needing help. They promptly answer the phone and try hardest to resolve issues. Super friendly. Reviewed on: 4th March 2021
Sarsarsar's avatar
Sarsarsar

Incredibly ethical, people for purpose centred back

5
An unrivaled ethical policy, supporting excellent charities Reviewed on: 25th February 2021
Alysha Rama's avatar
Alysha Rama

Always there, always reliable

5
I have been with this bank for 54 years and they have always been efficient and trustworthy. On the very odd occasion when things didn't go as they should they were very prompt to put them right. All that and monthly rewards too! Reviewed on: 18th February 2021
Ron Mallinson's avatar
Ron Mallinson

NOT THE FUTURE OF BANKING !

3
Been with the coop bank for 16 years. Nothing to shout about. Changed banks as I had noticed suspicious activity on my account. Coop did reimburse me but I lost my trust in them. They don't operate 24/ 7 anymore, yes I know we have the app. Changed to Starling app fantastic I can lock my account down so no one can use and balances really time. Starling is the future of banking in my opinion Reviewed on: 17th February 2021
MKH's avatar
MKH

Great ethical bank

5
Great bank with a conscience. Has a strong ethos for investing responsibly and giving back to the community. Customer service is excellent and app is very user friendly. Reviewed on: 17th February 2021
isabel forster's avatar
isabel forster

Current account

5
Been with co op since 2009 absolutely no problems with this bank used my card all over the world also online banking has been great no problems with mobile app I really can’t understand these bad reviews this is a great bank I was a bankrupt coustomer when I opened account they worked with me and guided me through a terrible time in my life I will never leave this bank take no notice of bad reviews this is a great bank Reviewed on: 12th February 2021
stormwarning1961@gmail.com's avatar
[email protected]

Top bank

5
Great bank with great perks . Lots done for the planet and environment in general Reviewed on: 22nd January 2021
Tomo's avatar
Tomo

Worst online of any bank I've used, and no longer ethical

1
I've used probably around 10 online banks for myself, my family and for companies, including the likes of NatWest, HSBC, Barclays, Unity Trust, BBVA, Santander and so on. By some LONG margin, the co-op is the worst of the lot. I was OK with previous (also worst ranking) online because they used to be an ethical bank, and so I put up with its foibles. But they rolled out a new one which is significantly less usable than the last one (on the verge of unusable), which when combined with their severely less ethical credentials means there really is no reason to be with this bank any more. Avoid. Reviewed on: 18th December 2020
Iyas AlQasem's avatar
Iyas AlQasem

Easy change

5
Just changed my current account to a joint one. Very quick and simple to do . Reviewed on: 23rd November 2020
Phil's avatar
Phil

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