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The Co-operative Bank: Current account reviews

Name: Current account
Rating: 4.18 (429 reviews)

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4.18

Based on 429 reviews, last reviewed 31st May 2026

25% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

61%

18%

11%

Latest highest rating:

5

I hope this goes to the right person but just wanted... I hope this goes to the right person but just wanted to say massive thank you to Mehreen who I spoke to on costumer services on the phone. I’ve been h... Read more Reviewed on: 31st May 2026

Latest lowest rating:

1

Rubbish customer service I want to dial a number and speak to a person, not dial a number and have to go through stacks of menus and submenus AND a wait, which I pay for presu... Read more Reviewed on: 29th April 2026

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About this product

The Co-operative (Co-op) current account is a basic account for everyday banking.

You can apply for an overdraft as part of your Co-operative current account application, or once your account is opened. With this account, manage your money online and on mobile and use Apple Pay, Google Pay or Samsung Wallet.

Co-operative account reviews help you find out what it’s really like to be a customer. If you’ve used Co-op before, you can also leave a review and share your experience.

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The Co-operative Bank Current account reviews (429)

A new look that drives away business customers?!

I never write reviews, certainly not ranting negative ones but I am so cross and disappointed in the COOP I need to vent. I was a happy loyal customer but 'upgrading' to a totally unusable online interface means I have to take two businesses elsewhere - and I don't have the time. You even piloted this new dashboard with one of our accounts - didn't ask for feedback, didn't listen when I queried things by phone and still rolled it out to all customers. It is NOT fit for purpose. Reviewed on: 5th October 2020

Businesses banking just got worst

Did a 8 years old design this .Great if you love colours and big font . But try it as a business tool daily Paying BASC to customers many times in one day . The top brass at Co op must be crazy . Reviewed on: 22nd September 2020

Absolutely outrageous

I have banked with the co operative bank for several years with a few minor complaints that were dealt with quickly by their exceptional customer service people. No longer, I frequently have my card declined in stores despite being several hundred pounds in credit. As a disabled customer I rely on my card totally, when this has happened at an out of town location I have had to transfer from my wheelchair to my car, locate and drive to an ATM,transfer from my car again, get back into the car, drive back to the store to pay in cash, after transferring from car to wheelchair, then get back into the car. Ten minute transaction taking over half an hour. Getting from my wheelchair into the car is a painful experience which I would rather not repeat over and over again in short spaces of time. The reason my card was repeatedly declined? Apparently the transactions have been flagged up as dubious by their seemingly totally random fraud/security algorithm. This has happened to me twice in my local sainsbury's where I shop several times a week . The other reason that was given was (possibly) the amount of transactions, which is outrageous. I am in the process of switching to another bank. Reviewed on: 11th September 2020

Excellent bank

Good service and great customer service. Reviewed on: 12th July 2020

THE BANK THAT GOES THE EXTRA MILE

I'VE BEEN WITH THE CO-OP BANK FOR TEN YEARS, AND HAVE FOUND THEIR STAFF TO BE VERY HELPFUL, AND DO THEIR UTMOST TO MAKE THEIR CUSTOMERS HAPPY. THEY ARE SUPER EFFCIENT, AND IN A NUTSHELL, THIS BANK ALWAYS GOES OUT OF ITS WAY TO HELP ITS CUSTOMERS. Reviewed on: 12th July 2020

fair trade

The bank have always been of great support to me and a very fair and understanding to my banking needs Reviewed on: 8th July 2020

Excellent company

Quick and easy company with good access to customer services Reviewed on: 28th June 2020

Ethical and reliable

Ethical bank, good customer service, never let me down Reviewed on: 28th June 2020

Trustworthy

I’ve banked with them for years... I’m impressed with their customer service and ethical profile Reviewed on: 5th June 2020

International transfer lost in cyberspace

Their systems are archaic. The on-line chat has a 10 person queue and the system logs you out automatically before you get to the head of the queue. How does that work for customers? It doesn't! The phone service is a 30 minute wait - real expensive to call from Australia where I live and, because of the Bank's reduced operating hours, the call has to be made in the middle of my night. Over a week ago, I requested an international transfer of almost £1000. This is my UK pension money that I transfer each month. It is sorely needed in these times of coronavirus. Not only hans't my transfer arrived, the Bank has not replied to my enquiries and complaints. This is not the first time monies have not arrived and the Bank has had to be chased up. With service like this, I really don't see this bank surviving much longer. Reviewed on: 25th May 2020

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