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The Co-operative Bank: Current Account reviews

4.04
Based on 388 reviews, last reviewed 7th Mar 2025
700% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
59%
See only 4 star reviews
19%
See only 3 star reviews
6%
See only 2 star reviews
5%
See only 1 star reviews
11%

Latest highest rating:

5

Good dependable bank No frills, but good basic all and reliable Reviewed on: 7th March 2025
Beryl C's avatar
Beryl C

Latest lowest rating:

1

Appalling "cs". Appalling "cs". Takes forever to get an answer on phone, every time ! Reviewed on: 27th February 2025
Ckdsc@ymail.com's avatar
[email protected]

About this product

The Co-operative (Co-op) Bank Current Account is a free account designed for everyday banking. Customers can redeem rewards for themselves or for charity. The mobile banking app also has a range of features to help you manage your money.

Our Co-op Bank Current Account reviews can give you valuable insight into life as an account holder. Be confident in your new banking provider by reading genuine customer experiences on Smart Money People.

Learn why customers chose this account and how satisfied they’ve been so far. Read about their experiences with the customer service team to see how swiftly the provider deals with customer issues. Find out what money management features are available and how much they’ve helped existing customers. Make an informed decision when opening your new account by reading our Co-op Bank Current Account reviews.

If you have a Current Account with the Co-op Bank, share your experience with others. Tell us how long you’ve had the account and whether it’s your main bank account. What are your favourite features of the account, and is there anything you feel could be improved? Have the money management features helped you understand budgeting better? Would you recommend the account to your family and friends? Write an honest Co-op Bank Current Account review today. Together, we can help people like you make better financial decisions.

The Co-operative Bank Current Account reviews (388)

Review of the The Co-operative Bank, Current Account:

useless

2
ended my oxfam credit card without explanation told i could get reward instead by transferring my current account wasnt told they would refuse me same overdaft limit until after transferred Reviewed on: 9th November 2018

Great bank!

5
Excellent customer service and complete satisfaction. Reviewed on: 13th January 2019

good customer service, monthly fee rather high

4
on-line banking is good and I have always found customer service personnel to be very helpful. However, the montlhy fee of £11 is quite high for a basic current account. Reviewed on: 13th January 2019

Friendly

5
Friendly, caring and straightforward. I can trust them and it's not often you can say that about a bank! Reviewed on: 12th January 2019

Honest and reliable

5
Lets drop normal banking and leave the gamblers behind Reviewed on: 12th January 2019

Always so helpful

5
Whenever I go into my local branch, the staff are always so friendly and nothing is ever too much trouble, they will always come up to you while your'e waiting in the queue, to let you know that you will be served shortly. If you need more help, they are always careful to explain things in plain English, and the best thing, they always remember who their customers are, you aren't just an account number to them. Reviewed on: 12th January 2019

Ethical banking

4
friendly branch staff, good call centre and easy to use app Reviewed on: 12th January 2019

good bank but app needs improvement

4
happy with the bank however the website is difficult to navigate and the app crashes a lot. Reviewed on: 8th January 2019

Likeable people and service

5
Banked with the big banks? NatWest, Barclays and HSBC over the years but they’ve always lacked that personal touch. That’s why I won’t be moving away from the coop. Reviewed on: 2nd January 2019

All accounts are decent

5
Good accounts on offer here beilliant Reviewed on: 15th December 2018

Great account

5
Great consistent service since opening my account in 1976. Servicing of my account is second to none. Reviewed on: 28th November 2018

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