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The Co-operative Bank: Current Account reviews

Name: Current Account
Rating: 4.11 (388 reviews)

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4.04

Based on 388 reviews, last reviewed 7th Mar 2025

700% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

59%

19%

11%

Latest highest rating:

5

Good dependable bank No frills, but good basic all and reliable Reviewed on: 7th March 2025

Latest lowest rating:

1

Appalling "cs". Appalling "cs". Takes forever to get an answer on phone, every time ! Reviewed on: 27th February 2025

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About this product

The Co-operative (Co-op) Bank Current Account is a free account designed for everyday banking. Customers can redeem rewards for themselves or for charity. The mobile banking app also has a range of features to help you manage your money.

Our Co-op Bank Current Account reviews can give you valuable insight into life as an account holder. Be confident in your new banking provider by reading genuine customer experiences on Smart Money People.

Learn why cus...

The Co-operative Bank Current Account reviews (388)

Review of the The Co-operative Bank, Current Account:

Customer service is a breath of fresh air

Customer service is a breath of fresh air. UK based member of staff called me to go through setting up my account, recommended a linked saving account and a year later contacted me with a new higher rate saving account which she sorted over the phone. Really friendly. Completely different to my customer service experiences with other banks and businesses. Very happy to be banking with them, the only negative is the lack of physical branches (my nearest is quite far away). ... Reviewed on: 10th October 2024

Failure to deal with complaints

I made a complaint about an international transfer which they messed up (and charged me for). According to their Complaints Policy they respond within 15 working days. It is now 20 working days since I lodged the complaint and they have told me that they have no idea when they will deal with it due to a backlog of complaints. Reviewed on: 26th January 2023

Constant hassle

Takes a ridiculous amount of time to get through on the phone, you can barely do anything on the app so no choice but to phone. Very unhelpful when you finally get through on the phone, and can hear other operatives loudly in the background. They usually make some sort of mistake causing me to have to waste my time ringing back. Complained via secure message months ago which they’ve ignored. Reviewed on: 25th January 2023

Great underrated bank

Can’t fault Co operative bank. All communication has been great. Reviewed on: 25th January 2023

Honest, careful, ethical banking

I bank with the C-op Bank because I can be sure that they do their best to invest my money in ethical ways that reflect my views. They also make the effort to find out what's important to me regarding money and investing. Reviewed on: 18th January 2023

Ethics eco. Ethics

Efficient. human and superb scones Reviewed on: 17th January 2023

Simple, effective and a pleasure to deal with.

Great customer service when you call them up. Simple effective app. Reviewed on: 14th January 2023

Great bank

Straightforward account and easy to use app Reviewed on: 14th January 2023

Absolute cluster... something

This bank couldn't find its own trousers with both its hands. Approach with caution. Reviewed on: 13th January 2023

Ethical provider

Reliable provider of ethical products Reviewed on: 13th January 2023

Account that's almost ideal for basic users

Good basic account that has recently been upgraded to a clearer layout; only issue that although pending balance can be seen, it is still not yet possible to see the details of such transactions Reviewed on: 10th January 2023

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