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The Co-operative Bank: Current account reviews

Name: Current account
Rating: 4.23 (432 reviews)

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4.23

Based on 432 reviews, last reviewed 2nd Sep 2026

64% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

61%

18%

11%

Latest highest rating:

5

Had a phone call to sort out some new accounts and Mr. Had a phone call to sort out some new accounts and Mr. Kieran Lancaster, Personal Banker based in Nottingham was very thorough, patient and helpful to... Read more Reviewed on: 2nd September 2026

Latest lowest rating:

1

Rubbish customer service I want to dial a number and speak to a person, not dial a number and have to go through stacks of menus and submenus AND a wait, which I pay for presu... Read more Reviewed on: 29th April 2026

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About this product

The Co-operative (Co-op) current account is a basic account for everyday banking.

You can apply for an overdraft as part of your Co-operative current account application, or once your account is opened. With this account, manage your money online and on mobile and use Apple Pay, Google Pay or Samsung Wallet.

Co-operative account reviews help you find out what it’s really like to be a customer. If you’ve used Co-op before, you can also leave a review and share your experience.

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The Co-operative Bank Current account reviews (432)

Everyday Extra packaged bank account is excellent.

Their Everyday Extra packaged bank account provides, in my opinion, unbeatable value for money in terms of the benefits it provides. Reviewed on: 6th March 2024

Always friendly & excellent.

Always friendly & excellent. Very competitive too Reviewed on: 4th March 2024

Excellent Customer service

Excellent Customer service from start to finish when opening an customer - easy to do with great communications from the bank Reviewed on: 22nd February 2024

I chose the Cooperative Bank

I chose the Cooperative Bank for it’s ethical stance and the fact it has a branch local to my home. I trust the Cooperative Bank to make ethical choices in its investments and the companies it supports. Reviewed on: 16th January 2024

Good bank but poor phone contact

I’ve used the Co-operative bank for years but recently trying to contact them on the phone sometimes takes hours and is very frustrating. Their online banking is good however and I can manage my money easily. Reviewed on: 16th January 2024

Avoid

Stay well away their banks are terrible. They can block your account without notice or reason and hold your money. Stay clear of Co-operative bank. 5 days now we have been without groceries because they won’t release my money. Had to send my child to school without dinner money. When I approached them, they blocked me on X and Facebook. I also rang them and begged for my own money for food for my family.. they told me they’ll see if they can send me some food and then changed their mind. The co-operative bank have taken away our basic human rights. Never trust them and always keep a rainy day ££ at home Reviewed on: 24th November 2023

Ethical

Ethical bank - I have never had any problems with my bank Reviewed on: 27th September 2023

Not the best!

The Co-operative has been a mainstay of my family for over a hundred years.For groceries,Banking,House insurance,Travel and car insurance. From my Grandparents,parents and myself and siblings.But for sometime now I have been disappointed with their service.I feel they are not trying hard enough for customers service. Reviewed on: 18th August 2023

bank

branch v helpful. contacting by phone still a nightmare but improving slowly. wait time 20min + Reviewed on: 18th August 2023

easy and transparent banking

easy to tansact and manage your finances online Reviewed on: 14th July 2023

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