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Covea Insurance: Car Insurance reviews

Name: Car Insurance
Rating: 1.57 (14 reviews)

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1.40

Based on 14 reviews, last reviewed 23rd Aug 2024

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

14%

4 star

3 star

2 star

86%

Latest highest rating:

5

Top notch Quality service. Great people. We Reviewed on: 15th September 2021

Latest lowest rating:

1

Terrible customer service and dreadful claims process. Terrible customer service and dreadful claims process. Two years on and still no pay out Reviewed on: 23rd August 2024

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About this product

Before selecting your next car insurance provider, find out what genuine customers have to say about the company and its policies. We collect Covea car insurance reviews to give you insight into what you can expect from the provider.

Covea provides commercial, motor, property and protection insurance, serving millions of policyholders. Covea offers a variety of benefits with standard car insurance policies, including a courtesy car, repairs and access to a 24/7 claims helpline.

Find out what Covea policyholders have to say about the service they’ve received by reading our Covea car insurance reviews. See how existing customers rate their customer service experiences, and whether any additional add-ons they may have selected were worth the extra cost. If your main priority is a low-cost premium, find out how others feel about the price of their policy.

Have you had a car insurance policy with Covea? Share your honest experience with our Smart Money People community. Share how you found your time with Covea, and whether you’d recommend them to a family member or friend. Did you have to make a claim, and if so, how well was it handled? Did you encounter any issues throughout your policy? Would you renew your policy? Leave a Covea car insurance review today. Together, we can help people like you make better decisions.

Covea Insurance Car Insurance reviews (14)

Review of the Covea Insurance, Car Insurance:

Unacceptably service

From April this year i have spent over 100 hours and over a hundred calls to get my car repaired. This was an non fault accident. Can't get someone to take responsibility for the organisation to get this sorted, passed from sainsburys to covea to Auxillas. 4 months and it has still not been resolved. Shocking service Reviewed on: 24th August 2022

Terrible customer service and dreadful claims process.

Terrible customer service and dreadful claims process. Two years on and still no pay out Reviewed on: 23rd August 2024

Worst

Undoubtedly, the most disappointing car insurance experience I've had in my 23 years of purchasing coverage. Despite my accident occurring on April 29th, it is now June 5th, and there has been no discernible advancement with my claim. Numerous emails and phone calls have yielded no progress whatsoever. It's my own regret for choosing such a company, as I had no idea that Post Office Insurance would employ such an abysmal underwriter. I have filed a complaint with the financial ombudsman and am currently enduring the agonizing wait for a resolution to this prolonged and distressing claims process. Reviewed on: 5th June 2023

Told DVLA my car was scrapped!

Incorrectly informed the DVLA my car was scrapped. I had to spend time and money to find out who was responsible. Covea admitted they mistyped car registration. Refused to log a complaint/reimburse as I was not a customer. Reviewed on: 16th November 2022

Awful firm

Avoid this firm , takes forever to get them to answer the phone , they don’t action anything they say they will . No information given at all Reviewed on: 26th July 2022

Poor start to Vitality JV

Very poor service re: Vitality motor insurance - has turned me off both Covea and even Vitality by association Reviewed on: 15th October 2021

the right place for circus insurance

if you need circus insurance this is the place. we insured out truck it was stolen and recovered they won't pay out having to use the courts and the ombudsman you will hey great circus insurance and be treated like a clown by bits of kids that work for no covea insurance Reviewed on: 2nd October 2021

Top notch

Quality service. Great people. We Reviewed on: 15th September 2021

Thank you

After being involved in an accident that was not my fault , and then the COVID19 outbreak as a key worker Covea kindly kept me in a hired car for over 2months until I could purchase another car. I can only thank them for supporting me to continue working throughout all of these uncertain times Reviewed on: 5th June 2020

Covea; Thieving corrupt company

WARNING TO EVERYONE ABOUT Covea Insurance Plc and Apollo Motor Group THEY ARE THIEVING, ENGINE TAMPERING, CORRUPT, LYING CROOKS! Long story short… My wife’s car was hit in a corner of Sainsbury’s car park Newbury at the end of August (minor damage to bumper & wing) so it was picked up by Covea’s approved garage Apollo Motor Group of Portsmouth & taken to their Basingstoke branch. Covea decided to write it off despite the car being mechanically sound when Apollo picked it up from us. They had the car for 4 or 5 weeks but no-one contacted me to say it was a write off until I rang them. I decided to get the car repaired from an independent body-shop recommended by a friend who owns his own insurance brokerage rather than accept their insulting salvage amount. The body-shop alerted me to a few things when I picked it up a few days later including the coolant container & lid being damaged so oil was mixing with the coolant. On the way home I broke down on the M4 & was rescued by the AA. The body-shop said that the car had been tampered with because oil was mixing with the coolant & sprayed all over the engine. Only the bumper was damaged; now the car’s engine is ruined beyond repair. Covea & Apollo deny any liability but they are lying! The body-shop is convinced Covea sabotaged the car & took parts for other vehicles which happens a lot apparently on ‘write-off’s; they also stole the spare wheel, jack & tow device from the boot but again deny that! The body-shop is convinced they removed parts knowing they were going to write it off which is very concerning; it was also filthy when it was returned. I HAVE REPORTED THE THEFT TO THE POLICE & now will pursue them thru’ the Financial Ombudsman. The car was fully serviced & MOT’d recently so there was nothing wrong with it mechanically; but when I picked it up & drove it back it seized up & the damage is terminal…the engine has been tampered with & parts taken from it…the missing wheel & jack proves this. Something very suspicious has happened since I decided to reject the salvage offer. Finally my broker @GroveandDean have been so unhelpful too. DO NOT INSURE ANYTHING WITH @CoveaInsurancePlc or use @apollomotorgroupltd Reviewed on: 30th November 2019

Worst ever lost money and car

I would give 0 stars if possible. I don’t know how this company still operates. I was involved in a hit and run where the third party car was also insured by Covea. This made matters worse as they were 100% at loss. I had my, then 4 week old and six year old in car. I provided dashcam footage from witness, pictures of the driver running away on foot and pictures of my and third party car damage. My car got recovered by the insurer to the repairer. Now four weeks on, no hire car was provided and they have now confirmed car is deemed total loss as not economic to repair. Their repairer quoted absurdly and under valued my car. I sent email to Covea saying I didn’t agree with the repair cost nor the value of car to which I provided manufacture proof of all extra specs, similiar cars for sale in my area (which was all over what they estimated), value estimated by Parkers. They then said a number lower than inital to which i found a joke. They have not once called me to discuss claim - I’ve had to chase them!! They have not provided a hire car! How do they expect me to go back to my normal life when I cant even take my daughter to school. Every time I know i have to call them my anxiety levels go off the roof because they have messed me around so much. They have caused so much distress to me and my family. They have not once asked if we are ok or if we require any medical attention. They have failed me in every way possible. Their customer service has been disgusting. They do not care about their customers. They only care about the payments you make. I’ve been left without a car, no money, no ‘life and depressed Reviewed on: 30th October 2019

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