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Covermypet.co.uk: Pet Insurance reviews

Name: Pet Insurance
Rating: 2.65 (23 reviews)

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2.02

Based on 23 reviews, last reviewed 19th Apr 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

35%

53%

Latest highest rating:

5

I was confused by the reviews and have my cover with... I was confused by the reviews and have my cover with - Cover my - which so far has been very good. Reviewed on: 13th June 2024

Latest lowest rating:

1

Rubbish Company we had paid the insurance for over a year and twice we tried to claim for two separate reasons. they never paid out on any of the claims, the last cla... Read more Reviewed on: 19th April 2025

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About this product

Covermypet.co.uk offer pet insurance policies designed to help keep your beloved pet safe and sound. With pet owners understandably wanting to make sure that they choose the best pet insurance company, Smart Money People is the place for independent Covermypet.co.uk pet insurance reviews. Our mission is to use the power of YOUR reviews to help increase trust and transparency in financial services. You can help us by writing your own Covermypet.co.uk pet insurance reviews to help other pet owners to find out what life as an Covermypet.co.uk pet insurance customer is really like.

Covermypet.co.uk Pet Insurance reviews (23)

Review of the Covermypet.co.uk, Pet Insurance:

I was confused by the reviews and have my cover with...

I was confused by the reviews and have my cover with - Cover my - which so far has been very good. Reviewed on: 13th June 2024

Rubbish Company

we had paid the insurance for over a year and twice we tried to claim for two separate reasons. they never paid out on any of the claims, the last claim they said my dog was deemed overweight when he was younger so the policy was void then they cancelled our policy. terrible company with shocking response times. Reviewed on: 19th April 2025

Dodgemycovermypet.

Dog developed a hormone illness in 2025. claim was denied because in 2021 the vet had said he was a bit overweight. The exclusion is in the policy document but was overlooked. However there should be some connection between exclusions and claims. Reviewed on: 9th April 2025

This is the first time in 9 years I have made a clai...

This is the first time in 9 years I have made a claim for my dog and now I realise this insurance has been a waste of time. They sent me the wrong forms initially, were very slow to pay. I had to chase 3 or 4 times - phone and e-mail, and they wriggled out of paying for most of it. They wouldn’t pay out of hours as I couldn’t prove my dog was about to die. The fact it was bank holiday, he was in extreme pain, being sick and not eating, it was only considered to be an infected paw. If it had been septicaemia which it could have been I would have to wait til he was dead before I could prove it was life threatening! Reviewed on: 3rd December 2024

Huge price hike - beware

To be honest our time with cover my has been good. They have paid out when needed and they haven’t taken too long. I have also made use of the free 24/7 vet support (online), but they just hiked my annual fee from £205 to £608. So I will be moving on when this policy ends. Reviewed on: 30th May 2024

Do not use these insurers

We paid the UK company CoverMy for pet insurance. When we made our first claim recently after having the policy for some time (for about £5000) they refused to pay out, a reason was given wrongly stating it was because a “vet had deemed our dog to be overweight” (no vet ever has) and then our policy was voided our policy without our knowledge. We never had ours and our vets rebuttals even acknowledged, and were just told that the decision is final. To add insult to injury we were told that they aren’t even the right entity that are responsible and to be complaining about, and that several other companies (The Insurance Factory, Markerstudy and even including one in Malta (called Building Block PCC) are. Even though we bought the service from CoverMy and we are British and in England. Interestingly The Insurance Factory are telling us to address concerns about to the authorities to CoverMy. We’ve also been told to complain to the Maltese authorities even though we are British ... Read more Reviewed on: 2nd May 2024

I made a claim 11 weeks ago, still waiting for payout!

I made a claim 11 weeks ago, and am still waiting for my payout. I tried emailing them, and after waiting weeks for a response, I didn’t get one. Then I tried calling and was left on hold for ages until I gave up trying. Reviewed on: 25th April 2024

Unacceptable delay

Placed claim in December 2023 it's now March 2024 .. waiting months seems to be the norm. Stay clear Reviewed on: 13th March 2024

Delaying insurance payments for months after a simpl...

Delaying insurance payments for months after a simple procedure for stitches. Dont bother if you need the insurance to actually pay for a procedure.. guess its more like a loan. Friendly team on the phone when you get through but dont actually give you any real answers, just that theyre short staffed. Guess you get what you pay for. Reviewed on: 10th January 2024

Does not cover complication on any claim arising as a result of your pet being neutered or spayed

Quite disapointed that hernia repair was not covered by insurance because it happened after spay Reviewed on: 11th September 2023

Don't let your pet put on weight

Took out a policy for my dog for almost a year in my boy who needed surgery for a ruptured cruciate ligament. After stating that they had received my claim and a decision would be made i 10 days. 3 weeks later, someone finally contacted me to say they are not paying out for surgery as my dog had become overweight as stated in the term and conditions at the start of they policy. I explained that he was not at the time of taking out the policy. However, they have left me now without any cover and paying me back everything I'd paid over the 11 months. Which works out cheaper than paying out £2000 towards the surgery. Reviewed on: 20th February 2023

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