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Direct Line: Pet Insurance reviews

Name: Pet Insurance
Rating: 4.3 (33 reviews)

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4.11

Based on 33 reviews, last reviewed 24th Sep 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

70%

12%

Latest highest rating:

5

Best cover and price I could find... Best cover and price I could find and never quibbled about paying the stuff out dog was covered for Reviewed on: 24th September 2024

Latest lowest rating:

1

Any excuse to turn down claim. Insured for 5 years, never made a claim until now when my dog had an ear infection requiring treatment costing over £500. Never thought for a moment t... Read more Reviewed on: 11th September 2023

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About this product

If you’re looking for a new pet insurance provider, gain valuable insight by reading customer reviews. We collect Direct Line pet insurance reviews to help you understand what life as a Direct Line customer is really like.

Direct Line offers pet insurance policies for cats and dogs, with a multi-pet discount available too. Choose between Essential and Advanced cover, depending on how comprehensive you need your policy to be. Make your policy more secure with add...

Direct Line Pet Insurance reviews (33)

Review of the Direct Line, Pet Insurance:

Deceased Dog

Insured with DL for 14 years. Premiums increased annually and paid in full. Our dog had an accident resulting in slipped disks and unable to walk. Vet advised less than 10% chance of surviving operation due to severity & age. Inevitably, he was put to sleep. DL advised us it was our choice and would not cover any aspect of event. DL also advised age prevented payout. They don’t tell you that when the premium increases to £110 per month! DL are misguiding and lack any care to... Reviewed on: 30th March 2023

No problems

We have a diabetic cat and they deal directly with the vets on an ongoing basis making it extremely easy and manageable for us, taking any stress away from the process. Reviewed on: 17th July 2018

This insurance has helped up with some unexpected bills

As the owner of three cats, we rack up many trips to the vets, and Direct Line pet insurance has saved us thousands. Quick and easy and sympathetic and they deal directly with the vets office. From Mog's heart disease to Charlies eye infections, the help we have received with claims has been invaluable. Reviewed on: 30th September 2017

Average

Although direct line eventually paid out for my dogs hydrotherapy sessions there was a lot of confusion and I ended up having to put in the claim three times before it was processed. Reviewed on: 22nd September 2017

Easy to use

They offered by far the best deal for my dog's insurance, and easy to arrange online Reviewed on: 6th September 2017

Excellent service at a difficult time

We have used Direct Line to insure our pet cats for years. Sadly our cat Mog was diagnosed with a rare heart complaint which was very traumatic and worrying as several overnight stays at the vets were incurred plus endless tests. Direct Line after one initial call dealt with the vets team meaning we didn't have to worry about paying the bills for Mogs care. They took great care of her and made sure the rest of her time with us was pain free and comfortable until she passed away ... Reviewed on: 17th July 2017

Customer Service really good

I recently renewed my pet insurance with Direct Line and wasn't happy with the original quite I was given. So I called and spoke to an adviser. He talked me through all my insurance products and offered me a great deal that was the best and cheapest on the market. Reviewed on: 28th April 2017

Easy

Great coverage for a reasonable price and simple to renew. Reviewed on: 29th August 2016

Pet Insurance Claim

Great company to deal with - dealt with my claim quickly and efficiently with understanding regarding the situation. Would choose every time Reviewed on: 8th August 2016

CheekyCharges Campaigner

I had a bad experience when I first took insurance out for my new puppy. We took her to the vets as a precautionary measure when she had loose bowels due to her new food. This visit overlapped with us taking the policy out and Direct Line put 2 year conditional exclusions on her policy regarding her whole body, bar her head. It was very difficult to communicate with them. Reviewed on: 13th March 2016

Good insurance company

I'm very happy with my insurance. Customer service is good. I've had no problems at all with any of my claims. Getting a bit expensive now but I'm in my 5th year with a very poorly boxer. I wouldn't change because I've heard some companies will do anything to avoid paying out. Reviewed on: 25th November 2015

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