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Esure: Car Insurance reviews

1.70
Based on 389 reviews, last reviewed 14th Feb 2025
100% decrease in 5 star reviews
in the past 90 days
44% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
18%
See only 4 star reviews
10%
See only 3 star reviews
3%
See only 2 star reviews
3%
See only 1 star reviews
66%

Latest highest rating:

5

I have not had to claim on E-Sure but my experience... I have not had to claim on E-Sure but my experience has been straight forward so far. Reviewed on: 14th October 2024
Kalisha 's avatar
Kalisha

Latest lowest rating:

1

Charged me £15 just to update an address Charged me £15 just to update an address, something that could take seconds and be done myself online. Instead you have to spend ages talking to a rob... Read more Reviewed on: 14th February 2025
Natasha M's avatar
Natasha M

About this product

Here at Smart Money People, we collect Esure car insurance reviews from genuine customers to help you make an informed decision when selecting your next provider.

Esure was founded in 2000, but quickly grew. As well as selling insurance policies directly to customers, by 2011 it also allowed insurance brokers to sell its products too. The company offers car, home and travel insurance policies, with varying levels of cover available when insuring a vehicle. Esure also offers a multi car policy and insurance for electric vehicles.

Are you looking to insure an electric car? See what our Smart Money People community have to say about Esure’s electric car insurance by checking out the reviews. Perhaps you need cover for your car key, or want the security of misfuelling cover. What about legal protection, or breakdown cover? Whatever you need from a policy, read the Esure car insurance reviews to see how real customers have rated their policies with the brand.

Have you had a car insurance policy with Esure? Consider leaving an honest review to help us increase trust and transparency in financial services. Tell us how you found the sign-up process - was it simple, or did it perhaps take slightly longer than you’d anticipated? Were you satisfied with the cost of the premium for the level of cover you received? Did you have to make a claim, and if so, how well did Esure deal with it? Write an Esure car insurance review today to help other drivers just like you.

Esure Car Insurance reviews (389)

Review of the Esure, Car Insurance:

Easy experience to setup insurance.

4
Easy experience to setup insurance. Could easily add on an extra driver and the cost was more reasonable than other insurers. Reviewed on: 14th September 2024

Do not trust this company they are the worst company ever

1
Please do not waste your money and time do not trust this company at all if you need to claim you have no chance with them claim number is 01737946727 try to call them you’ll see why they are the worst company ever Reviewed on: 15th September 2023

AVOID AVOID AVOID

1
It's just worth experience I can have. Ensure put claim on .y name without informing me about this and after they confirmed that it was no claims. Now they refuse to remove . Customer service is just put you on hold and this after 1 hour waiting to be contacted. Avoid at any cost Reviewed on: 13th September 2023

Do not use

1
Told a cheque was being sent to my finance company twice now. Waste of time being past to different people in Africa. The claim was badly managed from the start and just keeps dragging on. Reviewed on: 12th September 2023

Avoid Avoid

1
You need to avoid this company. No backup whatsoever. Had a slight tap in my car. No damage caused but recorded as a self fault which will impact on future insurance. Absolute garbage. Never use again. Reviewed on: 8th September 2023

Terrible customer service

1
They don’t answer phone calls or respond to emails. Wasted hours of my life. Been on hold now today for 45 minutes. That’s 3 hours of my life so far I won’t get back. Don’t bother with them! Reviewed on: 8th September 2023

Terrible customer service

1
Don’t understand why they hire anyone that can’t speak proper English makes it very hard to communicate! Not helpful at all with renewal they just tell you to go online without offering any advice Reviewed on: 4th September 2023

Huge price increase - very disappointing

2
This year's quote for my car was 61% higher than my payment last year. When I phoned up to question, I was told this was due to the increase in repairs and insurance costs... in just one year? They offered a reduction of 8 % - but obviously time to look for a different provider Reviewed on: 25th August 2023

Horrible service

1
Every time I try to contact esure claim team to speak with them the waiting time is at least 1h30min the last time after 1h50 minutes of waiting they just ended my call.... Not recommend at all... Reviewed on: 24th August 2023

Poor avoid at all costs

1
Do not insure your car here. You will regret it. Customer service is a disgrace when you do eventually get through you cant hear them as they are either struggling to speak English or you have 10 people in the background laughing and joking. They dont update your details and fail the payment multiple times so in the end they tell you that you have to pay in full when it was them who did'nt update your details. DO NOT USE THIS COMPANY. Reviewed on: 24th August 2023

Customer service awful

2
I had a crash last year & I had good service from Esure that time.. Early this year I was stationary when my car was hit by a third party. Since then I've waited for my car to be repaired but someone at Esure has closed my claim; no one seems to know who or why. I wrote to the CEO & had no reply so will now have to contact the Financial Ombudsman. I've learnt the lesson that the cheapest isn't the best! Reviewed on: 23rd August 2023

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