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esure: Car insurance reviews

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1.75
Based on 398 reviews, last reviewed 10th Jul 2025
No new 5 star reviews
in the past 90 days
80% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
18%
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10%
See only 3 star reviews
3%
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3%
See only 1 star reviews
66%

Latest highest rating:

5

I have not had to claim on E-Sure but my experience... I have not had to claim on E-Sure but my experience has been straight forward so far. Reviewed on: 14th October 2024
Kalisha 's avatar
Kalisha

Latest lowest rating:

1

Read their general policy guidelines! I agree that their cover looks competitive. Unfortunately I only read the reviews on their prices and didn't read reviews on how they handled claims. ... Read more Reviewed on: 10th July 2025
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DH
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About this product

esure car insurance has two options for cover: esure and esure Flex. esure Flex has increased coverage inclusions and higher limits.

You can choose from third party, fire and theft or fully comprehensive esure car insurance and boost your cover with optional extras. These include legal protection, breakdown cover and car hire benefit.

esure car insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

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esure Car insurance reviews (398)

Do not trust this company they are the worst company ever

1
Please do not waste your money and time do not trust this company at all if you need to claim you have no chance with them claim number is 01737946727 try to call them you’ll see why they are the worst company ever Reviewed on: 15th September 2023
H&N Tailor's avatar
H&N Tailor

AVOID AVOID AVOID

1
It's just worth experience I can have. Ensure put claim on .y name without informing me about this and after they confirmed that it was no claims. Now they refuse to remove . Customer service is just put you on hold and this after 1 hour waiting to be contacted. Avoid at any cost Reviewed on: 13th September 2023
Soleis gdrg's avatar
Soleis gdrg

Do not use

1
Told a cheque was being sent to my finance company twice now. Waste of time being past to different people in Africa. The claim was badly managed from the start and just keeps dragging on. Reviewed on: 12th September 2023
Christopher Brown's avatar
Christopher Brown

Avoid Avoid

1
You need to avoid this company. No backup whatsoever. Had a slight tap in my car. No damage caused but recorded as a self fault which will impact on future insurance. Absolute garbage. Never use again. Reviewed on: 8th September 2023
Barry 's avatar
Barry

Terrible customer service

1
They don’t answer phone calls or respond to emails. Wasted hours of my life. Been on hold now today for 45 minutes. That’s 3 hours of my life so far I won’t get back. Don’t bother with them! Reviewed on: 8th September 2023
Nikola Andrews's avatar
Nikola Andrews

Terrible customer service

1
Don’t understand why they hire anyone that can’t speak proper English makes it very hard to communicate! Not helpful at all with renewal they just tell you to go online without offering any advice Reviewed on: 4th September 2023
Noah Demooy's avatar
Noah Demooy

Huge price increase - very disappointing

2
This year's quote for my car was 61% higher than my payment last year. When I phoned up to question, I was told this was due to the increase in repairs and insurance costs... in just one year? They offered a reduction of 8 % - but obviously time to look for a different provider Reviewed on: 25th August 2023
Dave Naish's avatar
Dave Naish

Horrible service

1
Every time I try to contact esure claim team to speak with them the waiting time is at least 1h30min the last time after 1h50 minutes of waiting they just ended my call.... Not recommend at all... Reviewed on: 24th August 2023
Anonymous's avatar
Anonymous

Poor avoid at all costs

1
Do not insure your car here. You will regret it. Customer service is a disgrace when you do eventually get through you cant hear them as they are either struggling to speak English or you have 10 people in the background laughing and joking. They dont update your details and fail the payment multiple times so in the end they tell you that you have to pay in full when it was them who did'nt update your details. DO NOT USE THIS COMPANY. Reviewed on: 24th August 2023
BenS's avatar
BenS

Customer service awful

2
I had a crash last year & I had good service from Esure that time.. Early this year I was stationary when my car was hit by a third party. Since then I've waited for my car to be repaired but someone at Esure has closed my claim; no one seems to know who or why. I wrote to the CEO & had no reply so will now have to contact the Financial Ombudsman. I've learnt the lesson that the cheapest isn't the best! Reviewed on: 23rd August 2023
Colin Roberts's avatar
Colin Roberts

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