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Mark Walters

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Review of the esure, Car insurance:

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Impossible to talk to anybody

Esure live chat is never available. I tries 17 times. The email address has been closed down. The complaints emaill address is un monitored and the only contact can be made to the South African call centre. You cannot discuss anything and have to accept anything the computer comes up with. Cancellation I was offered £86 back from a £390 policy with 5 months remaining. Changebof reg I went from a £70,000 car Group 50 to a £8,000 car group 27 and i had to pay them £15.99! You can't discuss this as the call centre agents just say the computer gives the figure. I tried to complain but they will not action the complaint. You can't win with this company. I will never use them again regardless of price. Reviewed on: 4th November 2023

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