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Review of the esure, Car insurance:

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Cowboys

Car was stolen on the 12th July. It’s now 23rd October and no payout. One phone call 55mins, I was told payment had been made. 7 days later no money. Another 1hr 22min call. I was told due to storm they were having difficulties and was promised someone would call me back. 5 days later still no phone call. Replied and sent a further 2 emails to an engineer called Morag Ross. Doesn’t bother responding, emailed customer services twice no response. Finally took the first step to “filing a complaint” and it’s been 3 days… nothing. When you get a quote from Esure, spend a £1000 more if you need to and go with the next provider otherwise you will regret it. 23rd October 20:48 UPDATE: Got through to someone today who told me they were going to investigate and call me back. No call. 26th October 08:59 UPDATE: I was told 2 days ago a payment has been made. Finance company haven’t received anything. 2nd November Got an email from the CEO office to tell me payment had been sent on the 25th of October. Called today and the finance company still haven’t received any money. The saga continues. Reviewed on: 3rd November 2023

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