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esure: Car insurance reviews

Name: Car insurance
Rating: 2.34 (415 reviews)

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2.34

Based on 415 reviews, last reviewed 17th May 2026

200% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

19%

10%

65%

Latest highest rating:

5

I’ve had a positive experience with esure car insura... I’ve had a positive experience with esure car insurance. Getting cover was straightforward, the online process was easy to follow, and I found the pri... Read more Reviewed on: 5th May 2026

Latest lowest rating:

1

They sent message that they couldn’t collect DD, and... They sent message that they couldn’t collect DD, and when I checked that, they never even attempted to collect it, then you have to pay full amount if... Read more Reviewed on: 17th May 2026

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About this product

esure car insurance has two options for cover: esure and esure Flex. esure Flex has increased coverage inclusions and higher limits.

You can choose from third party, fire and theft or fully comprehensive esure car insurance and boost your cover with optional extras. These include legal protection, breakdown cover and car hire benefit.

esure car insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

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esure Car insurance reviews (415)

Terrible customer service

After trying for 5 days now to speak to someone spending over 6 hours on hold I really am lost. The online chat give you no help whatsoever. Please can someone responde to this review if you care about your customers in any way. 07446-194261 policy No 82988097 Reviewed on: 4th October 2023

Total Shamles of a company.

Truly a shambles of a company. Had a stolen car crash into mine on the street. Had to pay £1500 in excess, had all my no claims taken off me and claim down as at fault against my wifes name even though she wasnt even in the country. Loads of false information given, no effort made to claim from the stolen cars insurer and impossible to get through to. PLEASE PLEASE PLEASE AVOID THIS COMPANY. Anyone who works there, you should be ashamed. Reviewed on: 28th September 2023

Almost 3 hours waiting on the phone and they hung up

Been trying to reach them since forever. This company should be closed down, it is inhumane how they treat people. They've got plenty of excuses but no solutions. Reviewed on: 27th September 2023

Avoid at all costs

I have my car insurance with Esure. I contacted them when an Argos delivery van hit my parked car. I had to pay the £500 excess to get my car back after it had been repaired. I sold the car but I’m still paying monthly premiums as they won’t let me cancel as there is a claim. They are doing absolutely nothing to get it sorted. I have been waiting 5 months and I am out of pocket by hundreds of pounds. They are absolutely rubbish!! Reviewed on: 26th September 2023

great if you love to hold on the phone for 1 hour to then be cut off!

I wanted to make a small admendment to my policy. Esure clearly do not have enough customer service operatives working so was holding for just under 1 hour. It sounded like somebody had answered (as the wait music stopped) however nobody was speaking on the other end. Hopefully this doesn't leave me in a precarious position as how can your insurance be voided if you were unable to make the necessary changes due to eSure negligence? Reviewed on: 20th September 2023

Worst instance ever

Please don’t waste your money and time they are the worst company for car insurance as far as I know Reviewed on: 18th September 2023

AVOID AT ALL COSTS

They renewed without any notification or renewal quote. Charged a higher amount and then set up a finance agreement in my name without my knowledge! They then charged me £51 to cancel a policy I had no knowledge of! Complaints department were supposed to get back to me within 3 days! No response! I’m now referring it to the FCA and the financial ombudsman! Reviewed on: 18th September 2023

Do not trust this company they are the worst company ever

Please do not waste your money and time do not trust this company at all if you need to claim you have no chance with them claim number is 01737946727 try to call them you’ll see why they are the worst company ever Reviewed on: 15th September 2023

AVOID AVOID AVOID

It's just worth experience I can have. Ensure put claim on .y name without informing me about this and after they confirmed that it was no claims. Now they refuse to remove . Customer service is just put you on hold and this after 1 hour waiting to be contacted. Avoid at any cost Reviewed on: 13th September 2023

Do not use

Told a cheque was being sent to my finance company twice now. Waste of time being past to different people in Africa. The claim was badly managed from the start and just keeps dragging on. Reviewed on: 12th September 2023

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