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esure: Car insurance reviews

Name: Car insurance
Rating: 2.12 (409 reviews)

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1.86

Based on 409 reviews, last reviewed 9th Oct 2025

400% increase in 5 star reviews

in the past 90 days

150% increase in 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

5

Superb service Offered a very competitive renewal price, and was able to improve on that more when contacted by phone Reviewed on: 9th September 2025

Latest lowest rating:

1

I've been with esure for about 7 months and seemingl... I've been with esure for about 7 months and seemingly all good till you have to claim. i was informed by the repair centre that they expected me to £1... Read more Reviewed on: 9th October 2025

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About this product

esure car insurance has two options for cover: esure and esure Flex. esure Flex has increased coverage inclusions and higher limits.

You can choose from third party, fire and theft or fully comprehensive esure car insurance and boost your cover with optional extras. These include legal protection, breakdown cover and car hire benefit.

esure car insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

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esure Car insurance reviews (409)

Customer service awful

I had a crash last year & I had good service from Esure that time.. Early this year I was stationary when my car was hit by a third party. Since then I've waited for my car to be repaired but someone at Esure has closed my claim; no one seems to know who or why. I wrote to the CEO & had no reply so will now have to contact the Financial Ombudsman. I've learnt the lesson that the cheapest isn't the best! Reviewed on: 23rd August 2023

Very helpful

I have had to ring Esure a few times, and several years ago I had to make a claim through them. At all times they were incredibly helpful and made stuff very easy. Price was very reasonable when compared to others also. Reviewed on: 23rd August 2023

Renewal over 100% increase

Whilst i understand there are inflation costs and expected an inflation rise i was stunned for my insurance to go from £350 per year to £710 for renewal (no claims or licence endorsements. Like for like change) Called to see if could be reduced and the offered me £10 reduction even though i stated that there are multiple company's offering the same insurance for around £350-£400.. I have been with them for 7 years and never made a claim. So much for wanting to retain a loyal customer!! Shocking to say the least Reviewed on: 23rd August 2023

Simple sign up, clear renewal

Have been with esure for several years now. The initial sign up is really straightforward, policy documents are easily accessible on the website when needed, and I've found the renewals process to be the most transparent of all insurance companies, showing exactly what my new policy will cover and the costs. Renewals have also typically been much better value than switching to similar policies from other providers. Reviewed on: 23rd August 2023

Professional claims handling

Having been in a no fault accident esure acted promptly to arrange for the required repairs and subsequently reclaim the policy access from the other party. Good service comes at a price but for my requirements that price was still one of the most competitive on the market Reviewed on: 22nd August 2023

Never again

Had a NFC that the 3rd party didn’t go their insurer with. Took Esure over 13 months to settle whilst charging me over 4 figures a year for insurance due to their own negligence. Reviewed on: 22nd August 2023

Easy, fast

It was easy to get quote and go through the process to get the insurance, I have never had claim. Reviewed on: 22nd August 2023

Customer support very appalling

Tried to reduce my car insurance with eSure, since l was a loyal customer for the past 5 years. The customer service representative was not interested in keeping me as a loyal customer. All l could hear was huffing and puffing from her and could clearly hear her colleague talking about car insurance with another customer. Would not recommend this company for any kind of insurance. Appalling customer service. Reviewed on: 22nd August 2023

Best of a bad bunch

Much more expensive than I was hoping despite no claims bonus, but straight forward enough to organise with Esure. Reviewed on: 22nd August 2023

Leave me with broken car

Leave me with a brother can damaged to driver after it been to the garage so when I called then looking for any excuse to not get the car repair so I have to pay for the the repair myself. They happy to steal from us and not get the job done properly. Reviewed on: 20th August 2023

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