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esure: Car insurance reviews

Name: Car insurance
Rating: 1.95 (413 reviews)

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1.95

Based on 413 reviews, last reviewed 27th Mar 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

5

It is very helpful for customers, any time contact t... It is very helpful for customers, any time contact the customer service Reviewed on: 27th March 2026

Latest lowest rating:

1

The worse car insurance company imaginable The worse car insurance company imaginable , I am surprised they are allowed to operate in the UK, have reported them to the financial ombudsman, woul... Read more Reviewed on: 4th March 2026

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About this product

esure car insurance has two options for cover: esure and esure Flex. esure Flex has increased coverage inclusions and higher limits.

You can choose from third party, fire and theft or fully comprehensive esure car insurance and boost your cover with optional extras. These include legal protection, breakdown cover and car hire benefit.

esure car insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

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esure Car insurance reviews (413)

Terrible customer service

Don’t understand why they hire anyone that can’t speak proper English makes it very hard to communicate! Not helpful at all with renewal they just tell you to go online without offering any advice Reviewed on: 4th September 2023

Huge price increase - very disappointing

This year's quote for my car was 61% higher than my payment last year. When I phoned up to question, I was told this was due to the increase in repairs and insurance costs... in just one year? They offered a reduction of 8 % - but obviously time to look for a different provider Reviewed on: 25th August 2023

Horrible service

Every time I try to contact esure claim team to speak with them the waiting time is at least 1h30min the last time after 1h50 minutes of waiting they just ended my call.... Not recommend at all... Reviewed on: 24th August 2023

Poor avoid at all costs

Do not insure your car here. You will regret it. Customer service is a disgrace when you do eventually get through you cant hear them as they are either struggling to speak English or you have 10 people in the background laughing and joking. They dont update your details and fail the payment multiple times so in the end they tell you that you have to pay in full when it was them who did'nt update your details. DO NOT USE THIS COMPANY. Reviewed on: 24th August 2023

Customer service awful

I had a crash last year & I had good service from Esure that time.. Early this year I was stationary when my car was hit by a third party. Since then I've waited for my car to be repaired but someone at Esure has closed my claim; no one seems to know who or why. I wrote to the CEO & had no reply so will now have to contact the Financial Ombudsman. I've learnt the lesson that the cheapest isn't the best! Reviewed on: 23rd August 2023

Very helpful

I have had to ring Esure a few times, and several years ago I had to make a claim through them. At all times they were incredibly helpful and made stuff very easy. Price was very reasonable when compared to others also. Reviewed on: 23rd August 2023

Renewal over 100% increase

Whilst i understand there are inflation costs and expected an inflation rise i was stunned for my insurance to go from £350 per year to £710 for renewal (no claims or licence endorsements. Like for like change) Called to see if could be reduced and the offered me £10 reduction even though i stated that there are multiple company's offering the same insurance for around £350-£400.. I have been with them for 7 years and never made a claim. So much for wanting to retain a loyal customer!! Shocking to say the least Reviewed on: 23rd August 2023

Simple sign up, clear renewal

Have been with esure for several years now. The initial sign up is really straightforward, policy documents are easily accessible on the website when needed, and I've found the renewals process to be the most transparent of all insurance companies, showing exactly what my new policy will cover and the costs. Renewals have also typically been much better value than switching to similar policies from other providers. Reviewed on: 23rd August 2023

Professional claims handling

Having been in a no fault accident esure acted promptly to arrange for the required repairs and subsequently reclaim the policy access from the other party. Good service comes at a price but for my requirements that price was still one of the most competitive on the market Reviewed on: 22nd August 2023

Never again

Had a NFC that the 3rd party didn’t go their insurer with. Took Esure over 13 months to settle whilst charging me over 4 figures a year for insurance due to their own negligence. Reviewed on: 22nd August 2023

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