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Esure: Car Insurance reviews

Name: Car Insurance
Rating: 2.12 (387 reviews)

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1.72

Based on 387 reviews, last reviewed 5th Feb 2025

100% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

5

I have not had to claim on E-Sure but my experience... I have not had to claim on E-Sure but my experience has been straight forward so far. Reviewed on: 14th October 2024

Latest lowest rating:

1

Possibly one of the worst insurance companies to go... Possibly one of the worst insurance companies to go to with. I was in an accident that was found as no fault to me and I paid my excess at the time an... Read more Reviewed on: 5th February 2025

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About this product

Here at Smart Money People, we collect Esure car insurance reviews from genuine customers to help you make an informed decision when selecting your next provider.

Esure was founded in 2000, but quickly grew. As well as selling insurance policies directly to customers, by 2011 it also allowed insurance brokers to sell its products too. The company offers car, home and travel insurance policies, with varying levels of cover available when insuring a vehicle. Esure also offers a multi car policy and insurance for electric vehicles.

Are you looking to insure an electric car? See what our Smart Money People community have to say about Esure’s electric car insurance by checking out the reviews. Perhaps you need cover for your car key, or want the security of misfuelling cover. What about legal protection, or breakdown cover? Whatever you need from a policy, read the Esure car insurance reviews to see how real customers have rated their policies with the brand.

Have you had a car insurance policy with Esure? Consider leaving an honest review to help us increase trust and transparency in financial services. Tell us how you found the sign-up process - was it simple, or did it perhaps take slightly longer than you’d anticipated? Were you satisfied with the cost of the premium for the level of cover you received? Did you have to make a claim, and if so, how well did Esure deal with it? Write an Esure car insurance review today to help other drivers just like you.

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Esure Car Insurance reviews (387)

DO NOT GIVE YOUR MONEY TO THIS COMPANY

Despite making a complaint 14 days ago, and spending FOUR AND A HALF HOURS on the phone, calling daily to try and sort a claim that a member of staff should not have been put down as a claim, I am STILL WAITING for a manager to call me. I cant tell you how many times I have been told over the past two weeks that "we will call you straight back" or "we will call by 3pm". My next step is calling the Financial Ombudsman if they have not resolved this by 3pm today. Reviewed on: 5th July 2023

Avoid at all costs

Absolutely shoddy poor service , someone tried to fraudulent claim on my insurance, and then got told.if I don't respond in 30 days the claim will be on my insurance . I called everyday for 2 weeks and no one knew what was going on, I was on hold for 1 hour calls at a time , and then they just started the process again . DO NOT Insure with this company especially its so stressful and my situation is still unresolved . Reviewed on: 30th June 2023

Think twice before you choose them.

They might be cheaper than other company but think twice. Had a car accident, someone hit me from the back, they decided not to repair my car but to pay me back. I have to call them every week to send the check, they always say today or tomorrow but they never did. When they say they will call you back they won't. Reviewed on: 29th June 2023

Avoid Esure like the plague

I have found it impossible to speak to someone at Esure about a claim. When you phone them you go from one recorded message to another. When you eventually get through to a live human being, tell them you want the claims department and that under no circumstances to put you through to a recorded message - guess what, they put you through to a recorded message. Esure should not be allowed to operate as an insurance company. I'd give them a minus score if possible. Reviewed on: 27th June 2023

OK unless you need to make a claim!

Unfortunately I needed to make a claim on my car insurance while on holiday 400miles from home. My first call to report the issue was answered promptly, but the next steps weren't made clear, nor the situation regarding support in getting hold of a hire car. Since then, every phone call has kept me on hold for an eternity, and I get passed from one department to another in what appears to be a deliberate game of hoping I'll give up & go away! My car has now been declared a total loss for 14 days and I can't even get through to the "Engineers" to discuss a valuation & settlement. No comms, nothing. Just hours and hours waiting in vain to have someone answer the phone. They don't even let you know how many are in the queue ahead of you. I will avoid both eSure and Sheila's Wheels in future. Reviewed on: 26th June 2023

Absolute shambles

Customer Service is horrendous avoid at all costs Reviewed on: 20th June 2023

Stuff

One of the worst car in show now car insurance I have ever had the stuff haven't got the staff haven't got no Lord knowledge they don't know what they say they don't know what they're doing they put you on hold and next 1 somebody else talking to unsomebody else talking to you I will not recommend anyone not recommend anyone to take the car insurance from usual insurance ever Reviewed on: 17th June 2023

ESURE PROBLEMS

ENSURE WROTE OFF MY CAR AND AGREED A SETTLEMENT AND SENT ME AN EMAIL SAYING THE MONEY IS ON ITS WAY. TWO WEEKS LATER NO MONEY. THEY TOLD ME TO REGISTER THE CAR TO A COMPANY CALLED COPART. I REGISTERED THE CAR IN THAT COMPANY NAME AND THEN PHONED COPART WHO TOLD ME THEY HAVE NO KNOWLEDGE OF THE CAR. ESURE WILL NOT ANSWER MY PHONE CALLS AND WILL NOT ANSWER EMAILS. I NOW HAVE CONTACTED MY MP AND MAY HAVE TO TAKE THE COMPANY TO COURT. YOU HAVE BEEN WARNED Reviewed on: 15th June 2023

Disgusting company to deal with

1 star is to much absolutely disgusting company to deal with don't awnser there phone lines even when you call from 8am apparently there lines are busy. Got cut of and hung up on 2x yesterday trying to speak to someone and this morning everyone's to busy at 8am avoid this company like the plague they lie, they cheat they are absolute scumbags and I'm not even a client. Looking at what paying customers have to say they don't look after them either. I'll be reporting them to the financial ombudsman. 3 yrs I've had a car claim going on and have accepted there offer as they accepted full liability. have they paid me my compensation no. I've had to get enforcement officers involved after the car incident causing me serve mental health issues with the aggressiveness of the crash and there client its like they just want to tourment you some more amd prevent you from moving on with your life. The distress this company is continuing to cause is disgusting.If you get insurance with this company more fool you. Reviewed on: 13th June 2023

Disgusting customer services

never had a claim with over 50 years of driving. But they put up the cost of my policy by over 60% Having been with them for 12 years. Customer service is manned by asian people with no grasp of the english language. I couldnt understand a word of what was being said, so moving to another companyi Reviewed on: 8th June 2023

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