Write a review

Go to business site

esure: Car insurance reviews

Name: Car insurance
Rating: 2.34 (415 reviews)

View other esure products

2.34

Based on 415 reviews, last reviewed 17th May 2026

200% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

19%

10%

65%

Latest highest rating:

5

I’ve had a positive experience with esure car insura... I’ve had a positive experience with esure car insurance. Getting cover was straightforward, the online process was easy to follow, and I found the pri... Read more Reviewed on: 5th May 2026

Latest lowest rating:

1

They sent message that they couldn’t collect DD, and... They sent message that they couldn’t collect DD, and when I checked that, they never even attempted to collect it, then you have to pay full amount if... Read more Reviewed on: 17th May 2026

Read all reviews Write a review

About this product

esure car insurance has two options for cover: esure and esure Flex. esure Flex has increased coverage inclusions and higher limits.

You can choose from third party, fire and theft or fully comprehensive esure car insurance and boost your cover with optional extras. These include legal protection, breakdown cover and car hire benefit.

esure car insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

Review esure: Car insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

esure Car insurance reviews (415)

Professional claims handling

Having been in a no fault accident esure acted promptly to arrange for the required repairs and subsequently reclaim the policy access from the other party. Good service comes at a price but for my requirements that price was still one of the most competitive on the market Reviewed on: 22nd August 2023

Never again

Had a NFC that the 3rd party didn’t go their insurer with. Took Esure over 13 months to settle whilst charging me over 4 figures a year for insurance due to their own negligence. Reviewed on: 22nd August 2023

Easy, fast

It was easy to get quote and go through the process to get the insurance, I have never had claim. Reviewed on: 22nd August 2023

Customer support very appalling

Tried to reduce my car insurance with eSure, since l was a loyal customer for the past 5 years. The customer service representative was not interested in keeping me as a loyal customer. All l could hear was huffing and puffing from her and could clearly hear her colleague talking about car insurance with another customer. Would not recommend this company for any kind of insurance. Appalling customer service. Reviewed on: 22nd August 2023

Best of a bad bunch

Much more expensive than I was hoping despite no claims bonus, but straight forward enough to organise with Esure. Reviewed on: 22nd August 2023

Leave me with broken car

Leave me with a brother can damaged to driver after it been to the garage so when I called then looking for any excuse to not get the car repair so I have to pay for the the repair myself. They happy to steal from us and not get the job done properly. Reviewed on: 20th August 2023

Huge Prices Hikes for No Reason!

I’ve been an Esure customer for years. Last month my insurance jumped from 86£/month to 131£/month. I called Esure to ask why since absolutely nothing has changed on my policy and they could not give me an answer. Funny enough plenty of other providers are still quoting me around 80-90£/month. Clearly, there hasn’t been a huge nation-wide inflation in insurance prices, but rather Esure trying to squeeze more money out of it’s customers. Terrible service, terrible customer-service. I will not be returning. Reviewed on: 16th August 2023

Avoid

A shocking company I had a car accident 1 month ago. Constantly lied to for 3 weeks . Today I was given hope that someone would call me will a valuation only to find out at 4pm when I called to chase them up that wasn't going to happen. Then held for an hour and a half to be cut off the phone. Sent several emails complaining over the last month and still no help. Reviewed on: 5th August 2023

Complete disgrace

Had an accident over a year ago, agreed not my fault and yet no info on how many no claims I've got. I've got to renew insurance and I got 1 year from my 13 of driving( being the last year I haven't been with them) Been on hold for 1 hour 5 minutes no answer... so I phoned on a different phone pretending to have a new claim and answered in 2 mins! Proceeded through with what I actually am phoning for, how many no claims do I have and he says I don't know the third party are yet to respond I heard this 6 months ago! DO YOUR JOB!! Reviewed on: 2nd August 2023

Poor customer service

I don’t have any issues with the onboarding services, just the aftercare when someone else crashes into you. Esure have agreed it not my fault and I am currently trying to get my no claims back. The customer service has been rubbish, long wait time and only available Monday to Friday from 9 to 5. I have been on hold for 2 hours and as soon it got to 5 they put the phone down on me. Reviewed on: 1st August 2023

Do you have a different esure product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Car insurance (discontinued)
from Endsleigh 4.69 from 562 reviews
Cycle insurance
from Sundays Insurance 4.63 from 740 reviews
Car insurance
from ASDA Money 3.90 from 18 reviews

Want to see more from esure?

Pet Insurance
from esure 3.88 from 6 reviews
Van Insurance
from esure 3.84 from 1 reviews
Motorbike Insurance
from esure 3.81 from 1 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub