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esure: Car insurance reviews

Name: Car insurance
Rating: 2.12 (409 reviews)

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1.86

Based on 409 reviews, last reviewed 9th Oct 2025

400% increase in 5 star reviews

in the past 90 days

150% increase in 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

5

Superb service Offered a very competitive renewal price, and was able to improve on that more when contacted by phone Reviewed on: 9th September 2025

Latest lowest rating:

1

I've been with esure for about 7 months and seemingl... I've been with esure for about 7 months and seemingly all good till you have to claim. i was informed by the repair centre that they expected me to £1... Read more Reviewed on: 9th October 2025

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About this product

esure car insurance has two options for cover: esure and esure Flex. esure Flex has increased coverage inclusions and higher limits.

You can choose from third party, fire and theft or fully comprehensive esure car insurance and boost your cover with optional extras. These include legal protection, breakdown cover and car hire benefit.

esure car insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

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esure Car insurance reviews (409)

Huge Prices Hikes for No Reason!

I’ve been an Esure customer for years. Last month my insurance jumped from 86£/month to 131£/month. I called Esure to ask why since absolutely nothing has changed on my policy and they could not give me an answer. Funny enough plenty of other providers are still quoting me around 80-90£/month. Clearly, there hasn’t been a huge nation-wide inflation in insurance prices, but rather Esure trying to squeeze more money out of it’s customers. Terrible service, terrible customer-service. I will not be returning. Reviewed on: 16th August 2023

Avoid

A shocking company I had a car accident 1 month ago. Constantly lied to for 3 weeks . Today I was given hope that someone would call me will a valuation only to find out at 4pm when I called to chase them up that wasn't going to happen. Then held for an hour and a half to be cut off the phone. Sent several emails complaining over the last month and still no help. Reviewed on: 5th August 2023

Complete disgrace

Had an accident over a year ago, agreed not my fault and yet no info on how many no claims I've got. I've got to renew insurance and I got 1 year from my 13 of driving( being the last year I haven't been with them) Been on hold for 1 hour 5 minutes no answer... so I phoned on a different phone pretending to have a new claim and answered in 2 mins! Proceeded through with what I actually am phoning for, how many no claims do I have and he says I don't know the third party are yet to respond I heard this 6 months ago! DO YOUR JOB!! Reviewed on: 2nd August 2023

Poor customer service

I don’t have any issues with the onboarding services, just the aftercare when someone else crashes into you. Esure have agreed it not my fault and I am currently trying to get my no claims back. The customer service has been rubbish, long wait time and only available Monday to Friday from 9 to 5. I have been on hold for 2 hours and as soon it got to 5 they put the phone down on me. Reviewed on: 1st August 2023

Esure saved the day ..........

I have been with Esure for some years now. Not only do they offer fair car insurance but they surpassed my expectations when I had a car accident. Not only did they replace my car with a newer model but they also paid out on physical damages which was more than I could have dreamt of. Esure, for me is the very best and I would, without a doubt, recommend them to friends and family. Thank you Esure, your reputation surpasses you. Reviewed on: 28th July 2023

Simple, helpful, easy to deal with so far

Haven't had a major issue to resolve but they have been very helpful when addressing simple issues such as changes in details, address, etc Reviewed on: 27th July 2023

New premium twice as much

First year was good price, renewal price was double, no claims made.. had to go elsewhere Loyalty means nothing these days Reviewed on: 24th July 2023

No customer service

Recorded a fualt claim even though third party admitted liability and an email from esure but they can't answer why this has happened . Call center in South Africa which never answer the phone Reviewed on: 20th July 2023

Beyond belief poor service

Terrible company, took my money for 17 years ( no claims), then cancelled my policy with no explanation. South African call center that keeps hanging on for 20 mins , then hang up. They don't reply to emails , basically left me with no insurance , no refunds, no correspondence, no customer service, just a appalling company. They need to be investigated, going to the financial ombudsman next to try to get some sense of it all . What a way to treat people , beyond belief they can trade like this ! Reviewed on: 19th July 2023

Customer service a joke

I agree with most of these reviews you are sitting on hold for over 45 minutes & then all of sudden cut off & have to ring again. Never answer any emails, there chat bot is robot & just tells you to go online doesn't recognize claim ref, names wanting to speak to someone. Even though received an email advising someone making claim against me phoned up to find what, when & who didn't know anything & tried to register claim from me/my side. After 30mins hung up. 2nd time got through to claims nice lady found wrote notes found claim & after 20mins said need to speak to 3rd party tried to transfer & after 1 minute hung up. They advised a mechanic needs to see damage to car & costs for repairs for non existent accident. But when eventually got through to only work Monday - Friday no weekends, 10am - 4pm & don't tell you when coming till day as busy & can't book in what kind of business is that. Don't expect you to work & if like me for NHS can't just leave drop hat & pull car out on street in city center. No one has called or responded to me. Useless. Reviewed on: 15th July 2023

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esure: Car insurance reviews

400% increase in 5 star reviews

150% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review esure: Car insurance now

esure Car insurance reviews (409)

Huge Prices Hikes for No Reason!

Avoid

Complete disgrace

Poor customer service

Esure saved the day ..........

Simple, helpful, easy to deal with so far

New premium twice as much

No customer service

Beyond belief poor service

Customer service a joke

Review esure: Car insurance now

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