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Esure: Car Insurance reviews

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1.70
Based on 384 reviews, last reviewed 31st Oct 2024
25% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
18%
See only 4 star reviews
10%
See only 3 star reviews
3%
See only 2 star reviews
3%
See only 1 star reviews
66%

Latest highest rating:

5

I have not had to claim on E-Sure but my experience... I have not had to claim on E-Sure but my experience has been straight forward so far. Reviewed on: 14th October 2024
Kalisha 's avatar
Kalisha

Latest lowest rating:

1

Beware: A Nightmare Experience with Esure I took out an insurance policy with Esure via a comparison site on October 7, choosing them based on cost. Shortly after, they emailed me asking for d... Read more Reviewed on: 31st October 2024
Avoid t's avatar
Avoid t
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About this product

Here at Smart Money People, we collect Esure car insurance reviews from genuine customers to help you make an informed decision when selecting your next provider.

Esure was founded in 2000, but quickly grew. As well as selling insurance policies directly to customers, by 2011 it also allowed insurance brokers to sell its products too. The company offers car, home and travel insurance policies, with varying levels of cover available when insuring a vehicle. Esure also offers a multi car policy and insurance for electric vehicles.

Are you looking to insure an electric car? See what our Smart Money People community have to say about Esure’s electric car insurance by checking out the reviews. Perhaps you need cover for your car key, or want the security of misfuelling cover. What about legal protection, or breakdown cover? Whatever you need from a policy, read the Esure car insurance reviews to see how real customers have rated their policies with the brand.

Have you had a car insurance policy with Esure? Consider leaving an honest review to help us increase trust and transparency in financial services. Tell us how you found the sign-up process - was it simple, or did it perhaps take slightly longer than you’d anticipated? Were you satisfied with the cost of the premium for the level of cover you received? Did you have to make a claim, and if so, how well did Esure deal with it? Write an Esure car insurance review today to help other drivers just like you.

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Esure Car Insurance reviews (384)

Terrible customer service

1
They don’t answer phone calls or respond to emails. Wasted hours of my life. Been on hold now today for 45 minutes. That’s 3 hours of my life so far I won’t get back. Don’t bother with them! Reviewed on: 8th September 2023
Nikola Andrews's avatar
Nikola Andrews

Terrible customer service

1
Don’t understand why they hire anyone that can’t speak proper English makes it very hard to communicate! Not helpful at all with renewal they just tell you to go online without offering any advice Reviewed on: 4th September 2023
Noah Demooy's avatar
Noah Demooy

Huge price increase - very disappointing

2
This year's quote for my car was 61% higher than my payment last year. When I phoned up to question, I was told this was due to the increase in repairs and insurance costs... in just one year? They offered a reduction of 8 % - but obviously time to look for a different provider Reviewed on: 25th August 2023
Dave Naish's avatar
Dave Naish

Horrible service

1
Every time I try to contact esure claim team to speak with them the waiting time is at least 1h30min the last time after 1h50 minutes of waiting they just ended my call.... Not recommend at all... Reviewed on: 24th August 2023
Anonymous's avatar
Anonymous

Poor avoid at all costs

1
Do not insure your car here. You will regret it. Customer service is a disgrace when you do eventually get through you cant hear them as they are either struggling to speak English or you have 10 people in the background laughing and joking. They dont update your details and fail the payment multiple times so in the end they tell you that you have to pay in full when it was them who did'nt update your details. DO NOT USE THIS COMPANY. Reviewed on: 24th August 2023
BenS's avatar
BenS

Customer service awful

2
I had a crash last year & I had good service from Esure that time.. Early this year I was stationary when my car was hit by a third party. Since then I've waited for my car to be repaired but someone at Esure has closed my claim; no one seems to know who or why. I wrote to the CEO & had no reply so will now have to contact the Financial Ombudsman. I've learnt the lesson that the cheapest isn't the best! Reviewed on: 23rd August 2023
Colin Roberts's avatar
Colin Roberts

Very helpful

4
I have had to ring Esure a few times, and several years ago I had to make a claim through them. At all times they were incredibly helpful and made stuff very easy. Price was very reasonable when compared to others also. Reviewed on: 23rd August 2023
elliott s's avatar
elliott s

Renewal over 100% increase

1
Whilst i understand there are inflation costs and expected an inflation rise i was stunned for my insurance to go from £350 per year to £710 for renewal (no claims or licence endorsements. Like for like change) Called to see if could be reduced and the offered me £10 reduction even though i stated that there are multiple company's offering the same insurance for around £350-£400.. I have been with them for 7 years and never made a claim. So much for wanting to retain a loyal customer!! Shocking to say the least Reviewed on: 23rd August 2023
darrel birch's avatar
darrel birch

Simple sign up, clear renewal

5
Have been with esure for several years now. The initial sign up is really straightforward, policy documents are easily accessible on the website when needed, and I've found the renewals process to be the most transparent of all insurance companies, showing exactly what my new policy will cover and the costs. Renewals have also typically been much better value than switching to similar policies from other providers. Reviewed on: 23rd August 2023
Philip Gorman's avatar
Philip Gorman

Professional claims handling

4
Having been in a no fault accident esure acted promptly to arrange for the required repairs and subsequently reclaim the policy access from the other party. Good service comes at a price but for my requirements that price was still one of the most competitive on the market Reviewed on: 22nd August 2023
Hamish Archibald's avatar
Hamish Archibald

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