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first direct: 1st Account reviews

4.64
Based on 1,238 reviews, last reviewed 22nd Nov 2024
No new 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
10%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
3%

Latest highest rating:

5

Great bank - wonderful staff Great bank - always get to speak to a person in this country - not a call centre abroad and they are so friendly and helpful. Great to have a regular ... Read more Reviewed on: 22nd November 2024
Michelle Best's avatar
Michelle Best

Latest lowest rating:

1

Unethical bank, if you can get past the login screen Been with them on two different occasions and both times same experience. They have the most complicated way to log into their accounts vs any other b... Read more Reviewed on: 7th September 2024
Richard P's avatar
Richard P

About this product

First Direct 1st Account is a personal current account with tools and features to support spending, saving, borrowing and budgeting. The account has interest free overdraft options and no fees for spending abroad. At Smart Money People, we collect First Direct 1st Account reviews to help you discover what life as a First Direct customer is really like.

If the First Direct 1st Account sounds like the right current account for you, read our reviews to learn more. Find out how long existing customers have had their accounts. Read about the overdraft options and additional features. Learn about the mobile app, its features and how simple it is to use. All of this and more can be found in our First Direct 1st Account reviews.

Have you got a First Direct 1st Account? Share your experience with others on Smart Money People. Why did you choose this current account and how long have you been using it? Don’t forget to tell us the pros and cons you’ve experienced with the 1st Account and anything else other people would find useful. Would you recommend the account to your family and friends? Do you use the mobile banking app, and if so, what features do you like the most? Write a First Direct 1st Account review today. Together, we can help people like you make better financial decisions.

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first direct 1st Account reviews (1238)

Amazing customer service.

5
Amazing customer service. Easy app to use Reviewed on: 18th February 2024

Progressive innovative modern easy to use app

5
Progressive innovative modern easy to use app Reviewed on: 18th February 2024

No complaints, amazing and responsive customer servi...

5
No complaints, amazing and responsive customer service, took out additional products which were always very prompt and hassle free Reviewed on: 17th February 2024

Thanks 1st direct

5
moved to them after 40 years with lloyds never look back Reviewed on: 17th February 2024

Great App, great Bank very helpful when I have neede...

5
Great App, great Bank very helpful when I have needed to call them Reviewed on: 16th February 2024

First Direct are the best!

5
I've been with First Direct for around ten years now, and I continue to be impressed with their customer service and the interest free overdraft. They make banking easy with their insight dashboard, which really helps me budget. Reviewed on: 15th February 2024

No mistakes in 20 years.

5
No mistakes in 20 years. Delightful client facing staff Reviewed on: 15th February 2024

Excellent customer service

5
I’ve been with First Direct for over 30 years. Customer service is excellent. Easy to contact by phone or messaging Reviewed on: 15th February 2024

Fantastic customer support and service

5
Fantastic customer support and service Reviewed on: 15th February 2024

they answer the phone...

5
they answer the phone and don't invest in oil and gas Reviewed on: 15th February 2024

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