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first direct: 1st Account reviews

Name: 1st Account
Rating: 4.69 (1238 reviews)

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4.64

Based on 1,238 reviews, last reviewed 22nd Nov 2024

No new 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

Great bank - wonderful staff Great bank - always get to speak to a person in this country - not a call centre abroad and they are so friendly and helpful. Great to have a regular ... Read more Reviewed on: 22nd November 2024

Latest lowest rating:

1

Unethical bank, if you can get past the login screen Been with them on two different occasions and both times same experience. They have the most complicated way to log into their accounts vs any other b... Read more Reviewed on: 7th September 2024

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About this product

First Direct 1st Account is a personal current account with tools and features to support spending, saving, borrowing and budgeting. The account has interest free overdraft options and no fees for spending abroad. At Smart Money People, we collect First Direct 1st Account reviews to help you discover what life as a First Direct customer is really like.

If the First Direct 1st Account sounds like the right current account for you, read our reviews to learn more. Find out how long existing customers have had their accounts. Read about the overdraft options and additional features. Learn about the mobile app, its features and how simple it is to use. All of this and more can be found in our First Direct 1st Account reviews.

Have you got a First Direct 1st Account? Share your experience with others on Smart Money People. Why did you choose this current account and how long have you been using it? Don’t forget to tell us the pros and cons you’ve experienced with the 1st Account and anything else other people would find useful. Would you recommend the account to your family and friends? Do you use the mobile banking app, and if so, what features do you like the most? Write a First Direct 1st Account review today. Together, we can help people like you make better financial decisions.

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first direct 1st Account reviews (1238)

Best online bank.

Best online bank. Website super friendly, free overdraft and linked regular saver with one of the highest interest rates on the market at 7% Reviewed on: 28th February 2024

Customer service is brilliant as is their app.

Customer service is brilliant as is their app. Reviewed on: 26th February 2024

Best Bank

I have been with First Direct since it opened. Excellent bank, 24hrs 7 days a week.- always avaialble. Reviewed on: 26th February 2024

Of all the big banks this one is best

I’ve had current accounts with all the BIG banks and can honestly say First Direct is the one that’s easiest to interact with from a customer experience perspective. Accessible, friendly and straightforward banking. Reviewed on: 24th February 2024

First Direct was great, sadly no longer

First Direct used to be great however it's not kept up and is more like just a fairly average online bank. You can't invest in HSBC funds - only share dealing. They don't listen to customer requests or feedback - savings pots were asked years before the challenger banks but still aren't available. Fewer people use telephone customer services and you can use HSBC branches if there's still one available locally. Current accounts still don't receive interest or cashback on purchases or bill payments. First Direct no longer seem to be interested in being innovative or standing out from the feet dragging traditional banks. Reviewed on: 23rd February 2024

Great customer service based in the UK

Great customer service based in the UK Reviewed on: 22nd February 2024

Helpful and straightforward

Always there with helpful advice and they fix things if there is a problem. Good mortgages. Takes the time to get it right. Reviewed on: 21st February 2024

Great service!

I have been with first direct a number of months now and it has been a great experience. Using the current account switch service was seamless and the contact with first direct was great. When I have had to contact them for customer service enquiries, these have been easily solved via their chat feature on the app. Reviewed on: 20th February 2024

Great rates, practical features

I used the switch service to open my First Direct account, so I could access the 7% regular saver account - the best rate I’ve seen for ages. I got a cheque shortly afterwards and found that none of the challenger banks I used could process a cheque in the app, and I’d have to post it off. Luckily, First Direct have a great feature for processing scans of cheques in app, and it had cleared within 2 working days. I was super glad I’d opened the account! Reviewed on: 19th February 2024

Superb customer service.

Superb customer service. Always someone to talk to on the phone and so so friendly and efficient. Never been fobbed off - they really deserve to win! Reviewed on: 19th February 2024

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