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first direct: 1st Account reviews

Name: 1st Account
Rating: 4.69 (1241 reviews)

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4.64

Based on 1,241 reviews, last reviewed 6th Dec 2024

27% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

Very happy and wouldn’t switch I have a joint current account with First Direct and have been very happy with it. We initially got a switching offer to open the account but I wouldn... Read more Reviewed on: 6th December 2024

Latest lowest rating:

1

Unethical bank, if you can get past the login screen Been with them on two different occasions and both times same experience. They have the most complicated way to log into their accounts vs any other b... Read more Reviewed on: 7th September 2024

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct 1st Account reviews (1241)

Review of the first direct, 1st Account:

Best Customer care in 30 plus years of banking

Finally a couple years back as a 50-something decided I needed to try online banking. FD were the most clear and transparent about their services and how it worked. Especially about online security procedures. Joining was easy and a couple of minor queries were dealt with over the phone with extremely helpful and courteous operators. I've been very reticent about online banking for many years but First Direct have been excellent IMO. Reviewed on: 28th February 2023

Great service!

I have been with first direct a number of months now and it has been a great experience. Using the current account switch service was seamless and the contact with first direct was great. When I have had to contact them for customer service enquiries, these have been easily solved via their chat feature on the app. Reviewed on: 20th February 2024

Great rates, practical features

I used the switch service to open my First Direct account, so I could access the 7% regular saver account - the best rate I’ve seen for ages. I got a cheque shortly afterwards and found that none of the challenger banks I used could process a cheque in the app, and I’d have to post it off. Luckily, First Direct have a great feature for processing scans of cheques in app, and it had cleared within 2 working days. I was super glad I’d opened the account! Reviewed on: 19th February 2024

Superb customer service.

Superb customer service. Always someone to talk to on the phone and so so friendly and efficient. Never been fobbed off - they really deserve to win! Reviewed on: 19th February 2024

Amazing customer service.

Amazing customer service. Easy app to use Reviewed on: 18th February 2024

Progressive innovative modern easy to use app

Progressive innovative modern easy to use app Reviewed on: 18th February 2024

No complaints, amazing and responsive customer servi...

No complaints, amazing and responsive customer service, took out additional products which were always very prompt and hassle free Reviewed on: 17th February 2024

Thanks 1st direct

moved to them after 40 years with lloyds never look back Reviewed on: 17th February 2024

Great App, great Bank very helpful when I have neede...

Great App, great Bank very helpful when I have needed to call them Reviewed on: 16th February 2024

First Direct are the best!

I've been with First Direct for around ten years now, and I continue to be impressed with their customer service and the interest free overdraft. They make banking easy with their insight dashboard, which really helps me budget. Reviewed on: 15th February 2024

No mistakes in 20 years.

No mistakes in 20 years. Delightful client facing staff Reviewed on: 15th February 2024

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