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first direct: 1st Account reviews

Name: 1st Account
Rating: 4.69 (1240 reviews)

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4.64

Based on 1,240 reviews, last reviewed 28th Nov 2024

10% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

UK call centres, very knowledgeable and polite. UK call centres, very knowledgeable and polite. The best by far. Reviewed on: 28th November 2024

Latest lowest rating:

1

Unethical bank, if you can get past the login screen Been with them on two different occasions and both times same experience. They have the most complicated way to log into their accounts vs any other b... Read more Reviewed on: 7th September 2024

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About this product

First Direct 1st Account is a personal current account with tools and features to support spending, saving, borrowing and budgeting. The account has interest free overdraft options and no fees for spending abroad. At Smart Money People, we collect First Direct 1st Account reviews to help you discover what life as a First Direct customer is really like.

If the First Direct 1st Account sounds like the right current account for you, read our reviews to learn more. Find out how long existing customers have had their accounts. Read about the overdraft options and additional features. Learn about the mobile app, its features and how simple it is to use. All of this and more can be found in our First Direct 1st Account reviews.

Have you got a First Direct 1st Account? Share your experience with others on Smart Money People. Why did you choose this current account and how long have you been using it? Don’t forget to tell us the pros and cons you’ve experienced with the 1st Account and anything else other people would find useful. Would you recommend the account to your family and friends? Do you use the mobile banking app, and if so, what features do you like the most? Write a First Direct 1st Account review today. Together, we can help people like you make better financial decisions.

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first direct 1st Account reviews (1240)

Great Customer Service

Easy to contact, simple internet banking, very helpful customer service. Reviewed on: 11th February 2017

The best bank ever

Always at the end of the phone - helpful and friendly no matter wot the time. Once in a financial mess they didn't judge me or add on more charges they helped and supported me more then any other bank. They are the best. Reviewed on: 11th February 2017

Easy to manage

Have been a satisfied customer for many years. Excellent online service with good secure log in procedures. Easy set up of payments etc. When needed to phone uk call centre usually answered quickly with helpful operators. Reviewed on: 10th February 2017

Excellent customer services

Both online and over the telephone, First Direct are consistently excellent. They have been most helpful and understand when my account details were stolen. Reviewed on: 10th February 2017

Excellent account and fantastic customer service.

Cannot fault the customer service at first direct. The calls are answered immediately and queries are dealt with promptly. Reviewed on: 9th February 2017

Friendly and efficient customer service coupled with simple banking

I changed to First Direct in 2012, and have been continually impressed since I did. Always helpful and friendly when you call, I have never been let down. Excellent all round. Reviewed on: 8th February 2017

Great current account - strong security, online banking options, convenient use of HSBC banks

Always great service at First Direct - helpful team 24/7 Reviewed on: 7th February 2017

Excellent Customer Service,

You can speak to someone without endless menu options and the staff are always friendly and helpful. I would definitely recommend First Direct for their customer service. Reviewed on: 6th February 2017

They're amazing

The guys at first direct are literally amazing, make me feel like a friend rather than just a number like Barclays did.. Reviewed on: 6th February 2017

Top Service

I have contacted the customer service team a few times. The service from all advisers has been excellent. So willing to help and listen to your needs and give the best solutions. Reviewed on: 5th February 2017

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