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first direct: 1st Account reviews

Name: 1st Account
Rating: 4.69 (1240 reviews)

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4.64

Based on 1,240 reviews, last reviewed 28th Nov 2024

10% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

UK call centres, very knowledgeable and polite. UK call centres, very knowledgeable and polite. The best by far. Reviewed on: 28th November 2024

Latest lowest rating:

1

Unethical bank, if you can get past the login screen Been with them on two different occasions and both times same experience. They have the most complicated way to log into their accounts vs any other b... Read more Reviewed on: 7th September 2024

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About this product

First Direct 1st Account is a personal current account with tools and features to support spending, saving, borrowing and budgeting. The account has interest free overdraft options and no fees for spending abroad. At Smart Money People, we collect First Direct 1st Account reviews to help you discover what life as a First Direct customer is really like.

If the First Direct 1st Account sounds like the right current account for you, read our reviews to learn more. Find out how long existing customers have had their accounts. Read about the overdraft options and additional features. Learn about the mobile app, its features and how simple it is to use. All of this and more can be found in our First Direct 1st Account reviews.

Have you got a First Direct 1st Account? Share your experience with others on Smart Money People. Why did you choose this current account and how long have you been using it? Don’t forget to tell us the pros and cons you’ve experienced with the 1st Account and anything else other people would find useful. Would you recommend the account to your family and friends? Do you use the mobile banking app, and if so, what features do you like the most? Write a First Direct 1st Account review today. Together, we can help people like you make better financial decisions.

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first direct 1st Account reviews (1240)

Fantastic Customer Service

I switched to first direct last year in a seamless transition aided by the knowledgeable and helpful staff on the other end of the Phone! The £100 bonus was also gladly received! Reviewed on: 5th February 2017

Hassle-free Banking 24/7

I bank online and First Direct provides an excellent service. If you do need to contact them by phone, it's always a prompt and professional service. Highly recommended. Reviewed on: 4th February 2017

No complaints

Switched to First Direct admittedly because they offered me £100 to do so, would never leave them as they have provided excellent service for 10 years now. Reviewed on: 4th February 2017

Online banking

I find the website tricky to use. I needed an IBAN number recently and it was hard to find. Also trying to look at transactions older than a month ago is difficult. Reviewed on: 4th February 2017

First Direct

The service is excellent. Whenever I have needed to call, the phone is answered promptly. The staff are friendly but efficient. The online banking is easy to use. I couldn't recommend them more highly Reviewed on: 3rd February 2017

A great account and easy to use

If ever I need to phone First Direct they are always very helpful Reviewed on: 3rd February 2017

Great customer service

Very easy to get through and speak to someone. Always polite and very helpful. Great customer service! Reviewed on: 3rd February 2017

Number 1

The only bank without that annoying answering machine. The last of a dying breed! Reviewed on: 31st January 2017

Fantastic bank

I moved to First Direct via their website. I didn't need to visit a branch. They changed my account over using the 7-day-switchover and everything went smoothly. I love how I telephone and I get through to an actual person. No pressing numbers for different departments and no foreign call centres or getting disconnected. They also provide an overdraft without any charges. I'm so grateful. Reviewed on: 23rd January 2017

Worthy winner

Staff are always more than polite, consistent and pleasant. Nothing is too much trouble and website is always improving. Also don't send junk mail or bombard you with emails. Perfect. Reviewed on: 22nd January 2017

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