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first direct: 1st Account reviews

Name: 1st Account
Rating: 4.69 (1240 reviews)

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4.64

Based on 1,240 reviews, last reviewed 28th Nov 2024

10% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

UK call centres, very knowledgeable and polite. UK call centres, very knowledgeable and polite. The best by far. Reviewed on: 28th November 2024

Latest lowest rating:

1

Unethical bank, if you can get past the login screen Been with them on two different occasions and both times same experience. They have the most complicated way to log into their accounts vs any other b... Read more Reviewed on: 7th September 2024

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About this product

First Direct 1st Account is a personal current account with tools and features to support spending, saving, borrowing and budgeting. The account has interest free overdraft options and no fees for spending abroad. At Smart Money People, we collect First Direct 1st Account reviews to help you discover what life as a First Direct customer is really like.

If the First Direct 1st Account sounds like the right current account for you, read our reviews to learn more. Find out how long existing customers have had their accounts. Read about the overdraft options and additional features. Learn about the mobile app, its features and how simple it is to use. All of this and more can be found in our First Direct 1st Account reviews.

Have you got a First Direct 1st Account? Share your experience with others on Smart Money People. Why did you choose this current account and how long have you been using it? Don’t forget to tell us the pros and cons you’ve experienced with the 1st Account and anything else other people would find useful. Would you recommend the account to your family and friends? Do you use the mobile banking app, and if so, what features do you like the most? Write a First Direct 1st Account review today. Together, we can help people like you make better financial decisions.

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first direct 1st Account reviews (1240)

Fantastic customer service from this fab bank

Whenever I have a question or query with first direct I am always greeted with a polite and helping customer agent. Queries are consistently resolved well and I have never switched as a result. Reviewed on: 18th January 2017

An absolutely first class bank!

You get through to a UK call centre and they deal with the issue quickly and effectively. Brilliant and no high street queues! I wish I'd changed to them years ago. Reviewed on: 14th January 2017

Excellent Service Every Time

I have used First Direct for many years, their online banking with my current account is excellent, I like the way they have very good security, but most of all I like that when you ring them up they always have loads of time for you. You really feel that your query is important, they will always go that extra step to ensure you are happy and sorted. I have recommended them to family and friends and after having bad service at other banks prior to moving here, I can honestly say I would not move. Reviewed on: 8th January 2017

THE STAFF ARE FRIENDLY WHEN YOU SPEAK TO THEM ON THE PHONE

THE PEOPLE I SPOKE TO WERE GENUINE AND SEEMED LIKE INDIVIDUAL NOT FOLLOWING A SCRIPT Reviewed on: 7th January 2017

Great bank!

I have locked myself out my account and lost my card more times than i care to realise, such a quick and helpful response by customer service EVERY time! Reviewed on: 4th January 2017

First Direct make banking so easy.

I have been a customer of First Direct for around 25 years. Almost everything you need can be done on line and if not a HSBC branch will suffice. I have never thought about leaving, tempting as some offers are from other banks. Reviewed on: 2nd January 2017

Great service & easy to deal with

First Direct are what other banks should aspire to be. Helpful friendly staff. Reviewed on: 1st January 2017

Brilliant and efficient bank

My husband and I have been with First Direct for around 20 years. They have never let us down or messed anything up. They have been quietly efficient. Having recently had dealings with other banks with work, I am heartily glad that we are with them rather than any other financial institution. Reviewed on: 29th December 2016

Good current account, great service

Good online security, 24 hour service and use of HSBC banks Reviewed on: 28th December 2016

Great Service

Always great and friendly customer service, on hand 24/7; even for non-banking enquiries, like when my car broke down (I have breakdown cover included on my account), got through within seconds and they couldn't have been more helpful. Overall, I've had a great experience with them so far. Reviewed on: 27th December 2016

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first direct: 1st Account reviews

10% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review first direct: 1st Account now

first direct 1st Account reviews (1240)

Fantastic customer service from this fab bank

An absolutely first class bank!

Excellent Service Every Time

THE STAFF ARE FRIENDLY WHEN YOU SPEAK TO THEM ON THE PHONE

Great bank!

First Direct make banking so easy.

Great service & easy to deal with

Brilliant and efficient bank

Good current account, great service

Great Service

Review first direct: 1st Account now

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