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first direct: 1st Account reviews

Name: 1st Account
Rating: 4.69 (1240 reviews)

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4.64

Based on 1,240 reviews, last reviewed 28th Nov 2024

10% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

UK call centres, very knowledgeable and polite. UK call centres, very knowledgeable and polite. The best by far. Reviewed on: 28th November 2024

Latest lowest rating:

1

Unethical bank, if you can get past the login screen Been with them on two different occasions and both times same experience. They have the most complicated way to log into their accounts vs any other b... Read more Reviewed on: 7th September 2024

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About this product

First Direct 1st Account is a personal current account with tools and features to support spending, saving, borrowing and budgeting. The account has interest free overdraft options and no fees for spending abroad. At Smart Money People, we collect First Direct 1st Account reviews to help you discover what life as a First Direct customer is really like.

If the First Direct 1st Account sounds like the right current account for you, read our reviews to learn more. Find out how long existing customers have had their accounts. Read about the overdraft options and additional features. Learn about the mobile app, its features and how simple it is to use. All of this and more can be found in our First Direct 1st Account reviews.

Have you got a First Direct 1st Account? Share your experience with others on Smart Money People. Why did you choose this current account and how long have you been using it? Don’t forget to tell us the pros and cons you’ve experienced with the 1st Account and anything else other people would find useful. Would you recommend the account to your family and friends? Do you use the mobile banking app, and if so, what features do you like the most? Write a First Direct 1st Account review today. Together, we can help people like you make better financial decisions.

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first direct 1st Account reviews (1240)

Banking made easy

The customer service is fantastic, makes everything extremely easy to use in the app. I am not sure the account is value for money with the monthly fee however the customer service is so good. The app makes everyday banking very easy! Reviewed on: 27th December 2016

Great customer service, poor reward.

I feel disappointed that after 20 years of banking with First Direct, and enjoying their first class customer service, I have to shop around to find a current account that gives me benefits. I think their on line experience is very good - they were the first and they do it really well, but looking at other interfaces coming into the market, they'll need to find a new differentiator. The interest rates on my current account is 0 so I'll be taking my cash elsewhere. Reviewed on: 27th December 2016

Good account, great service

Opened a First Account so as to get an offset mortgage with First Direct. I liked the terms and the service on offer Reviewed on: 24th December 2016

customer services

Always helpful and friendly staff on the phone and easy online banking Reviewed on: 20th December 2016

World class banking

I moved to First Direct nearly 30 years ago after being ripped off first by Barclays as a student, then Lloyds after pulling in my first proper wage. Both of these high street dinosaurs pulled me under each month by adding overdraft fees that increased a debt that couldn't be reduced, even though they were well aware of my fixed income. First Direct have always helped me when I've been at my lowest, so I continue with them now my finances are more stable. The products are good, although I hardly need the free overdraft facility, the internet banking is intuitive, easy and secure, assistance when required on the phone is in a language understood in England, but most of all everyone I've ever dealt with in the company is a perfect ambassador for how someone I trust with my money should be. Top, world class bank! Reviewed on: 20th December 2016

great service and accessible

switching process was very smooth, staff are very friendly overall very efficient Reviewed on: 18th December 2016

customer service tops

excellent customer service, prompt informative responses Reviewed on: 18th December 2016

Brilliant for online banking

I rang to increase our overdraft temporarily and the operator made it really easy and painless. I've done similar with other banks and they make such a song and dance, but FD were brilliant. They even rang me back on my mobile. Reviewed on: 18th December 2016

Great reliable service, solid security and great online features

Excellent professional and courteous service - always helpful and accessible Reviewed on: 18th December 2016

The best!

I often recommend First Direct to family and friends because of their outstanding customer service and easy online access. Reviewed on: 18th December 2016

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