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first direct: 1st Account reviews

Name: 1st Account
Rating: 4.69 (1238 reviews)

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4.64

Based on 1,238 reviews, last reviewed 22nd Nov 2024

20% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

Great bank - wonderful staff Great bank - always get to speak to a person in this country - not a call centre abroad and they are so friendly and helpful. Great to have a regular ... Read more Reviewed on: 22nd November 2024

Latest lowest rating:

1

Unethical bank, if you can get past the login screen Been with them on two different occasions and both times same experience. They have the most complicated way to log into their accounts vs any other b... Read more Reviewed on: 7th September 2024

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About this product

First Direct 1st Account is a personal current account with tools and features to support spending, saving, borrowing and budgeting. The account has interest free overdraft options and no fees for spending abroad. At Smart Money People, we collect First Direct 1st Account reviews to help you discover what life as a First Direct customer is really like.

If the First Direct 1st Account sounds like the right current account for you, read our reviews to learn more. Find out how long existing customers have had their accounts. Read about the overdraft options and additional features. Learn about the mobile app, its features and how simple it is to use. All of this and more can be found in our First Direct 1st Account reviews.

Have you got a First Direct 1st Account? Share your experience with others on Smart Money People. Why did you choose this current account and how long have you been using it? Don’t forget to tell us the pros and cons you’ve experienced with the 1st Account and anything else other people would find useful. Would you recommend the account to your family and friends? Do you use the mobile banking app, and if so, what features do you like the most? Write a First Direct 1st Account review today. Together, we can help people like you make better financial decisions.

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first direct 1st Account reviews (1238)

1st class

Great account, love the ease of use. Reviewed on: 7th April 2023

Best bank out there

Great customer service team, no lengthy queues on the phone, issues always sorted quickly. Reviewed on: 7th April 2023

Valued Customer

Always feel like a valued customer and the service I receive whenever I call is fantastic and friendly. Reviewed on: 6th April 2023

Very good service

I have banked with first direct for over 25 years they have been very professional Reviewed on: 5th April 2023

Brilliant!

New current account customer at First Direct and am very impressed so far with easy to understand emails, letters and app. Reviewed on: 5th April 2023

Great bank

Brilliant app, great bank. Really good customer service Reviewed on: 5th April 2023

Great online banking experience

This has been a revelation and I’m really glad I took a chance on online banking. It’s really easy to use and I can do everything through an app on my phone. Reviewed on: 5th April 2023

Very easy to use

First direct is a true online and phone bank, something which makes banking with them so easy. I could even pay a very large amount into another account over the phone! Debit card security has also impressed me: I've been using first direct for more than 10 years and it never got hacked whereas my card with another bank, which I rarely use, has been hacked twice. Reviewed on: 4th April 2023

Excellent app the £250 free overdraft is cool

Great easy to use app makes managing finances easy quick text messages if near limit etc Reviewed on: 4th April 2023

Easy set up, appears safe

Account is easy to set up. They claim there's a human assistance over the phone 24/7 if necessary, which I haven't tested. I get on with the app well enough too. Reviewed on: 4th April 2023

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