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first direct: 1st Account reviews

Name: 1st Account
Rating: 4.69 (1238 reviews)

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4.64

Based on 1,238 reviews, last reviewed 22nd Nov 2024

20% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

Great bank - wonderful staff Great bank - always get to speak to a person in this country - not a call centre abroad and they are so friendly and helpful. Great to have a regular ... Read more Reviewed on: 22nd November 2024

Latest lowest rating:

1

Unethical bank, if you can get past the login screen Been with them on two different occasions and both times same experience. They have the most complicated way to log into their accounts vs any other b... Read more Reviewed on: 7th September 2024

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About this product

First Direct 1st Account is a personal current account with tools and features to support spending, saving, borrowing and budgeting. The account has interest free overdraft options and no fees for spending abroad. At Smart Money People, we collect First Direct 1st Account reviews to help you discover what life as a First Direct customer is really like.

If the First Direct 1st Account sounds like the right current account for you, read our reviews to learn more. Find out how long existing customers have had their accounts. Read about the overdraft options and additional features. Learn about the mobile app, its features and how simple it is to use. All of this and more can be found in our First Direct 1st Account reviews.

Have you got a First Direct 1st Account? Share your experience with others on Smart Money People. Why did you choose this current account and how long have you been using it? Don’t forget to tell us the pros and cons you’ve experienced with the 1st Account and anything else other people would find useful. Would you recommend the account to your family and friends? Do you use the mobile banking app, and if so, what features do you like the most? Write a First Direct 1st Account review today. Together, we can help people like you make better financial decisions.

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first direct 1st Account reviews (1238)

Hard to fault

Good online access, phone service always good too. Have been with them for years (joint account) and never had problems. Reviewed on: 4th April 2023

Friendly Banking

First Direct are the customer focused bank for those who wish to manage their account online but with support on hand when needed. No waiting in queues and first class service from First Direct. Reviewed on: 4th April 2023

Very good customer service

Connected quickly and always helped resolve my problems Reviewed on: 4th April 2023

Great customer service, great App

Pick up the phone and they're always there answering within minutes usually. The app is very intuitive and has many great features Reviewed on: 4th April 2023

Good customer service

My experience after a couple of years is that this is a solid account, backed up by good customer service but an over zealous fraud team. It’s not unusual to get multiple transactions flagged for follow up, sometimes in the same week and have to wait hours for a call.. Slows things up. So, solid but not quick. Reviewed on: 3rd April 2023

Faultless

Very good app, fast and secure transactions, always someone on end of phone if needed, great communication, faultless can't find anything negative to say. Reviewed on: 3rd April 2023

Intelligent humans answer the phone!

First Direct's formula is very simple: intelligent humans answer the phone! It's a mystery why other banks choose not to compete with First Direct's model. These other banks actually think we like to have the phone answered by a computer, and, after an infinity of menus, connect us with a barely-competent person who behaves like a computer. Keep it up FD! Reviewed on: 3rd April 2023

Best Customer Service

I've used first direct for years. They may not necessarily offer the best perks, but my god if there is ever an issue they are the people I want on my side. Whenever you call them they answer quickly, no machine, and are the best most capable and helpful of any organisation I've ever rung. For me they are the ideal current account provider. I may choose other savings or investment accounts to store some money in in order to get better perks. But I want first direct and their can do attitude at thr centre of my banking system when I want to get things done Reviewed on: 3rd April 2023

So nice you do not realize they are a bank

First Direct has always been an incredibly helpful and serviceable bank to do my personal banking with. I have always wanted them to be my business bank as well. Staff are extremely helpful, very well trained and cannot do enough for you as well as being available 24 hours a day, 365 days a year. They answer the phone with a smile, which is rare in the banking world. They are the first bank that I know to have voice recognition, so you don’t need to waste time and energy going through security questions. I have banked with them for the last 30 years and have never been disappointed. Why can’t all banks recognize that we are customers and human beings, and treat us the same as First Direct treat their customers. Reviewed on: 3rd April 2023

Great service

Friendly and helpful team. Thanks! Reviewed on: 3rd April 2023

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