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first direct: 1st Account reviews

Name: 1st Account
Rating: 4.69 (1241 reviews)

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4.64

Based on 1,241 reviews, last reviewed 6th Dec 2024

27% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

Very happy and wouldn’t switch I have a joint current account with First Direct and have been very happy with it. We initially got a switching offer to open the account but I wouldn... Read more Reviewed on: 6th December 2024

Latest lowest rating:

1

Unethical bank, if you can get past the login screen Been with them on two different occasions and both times same experience. They have the most complicated way to log into their accounts vs any other b... Read more Reviewed on: 7th September 2024

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct 1st Account reviews (1241)

Review of the first direct, 1st Account:

Consitently good performance.

First Direct almost always excel at customer service. Their staff are knowledgeable, friendly and helpful. The odd problem is resolved quickly and without fuss. Reviewed on: 2nd June 2023

I went to First Direct to switch banks as Santander...

I went to First Direct to switch banks as Santander were giving no interest and a recent failing by them was dealt with very badly and insufficient feedback with a customer advisor was appalling. I must admit FD initially said I hadn’t fulfilled the switch criteria but after being passed to a complaint advisor they said absolutely no problem they were happy to give the switch fee and it was there in my account within an hour. Very happy with the way the advisor dealt with the issue and everything was done with DD’s and standing orders with no issues at all Reviewed on: 1st August 2024

Generally good but.........

Smoothly switched to First Direct over a year ago. Generally very good service. However, there seems to be a a slight slowdown when answering phone calls. Also, their Insights service which analyses spending is seriously short of functionality. My approaches about this have been ignored. Reviewed on: 29th July 2024

Awful experience

Awful experience, moved across for the switch. Card took ages to arrive, ages to switch and now I’m told we don’t even get the incentive. Wish we had never moved our accounts across. Reviewed on: 23rd July 2024

The best customer service

I've had this account for 25 years and recommended it every year - due to the best customer service of any bank I've used Reviewed on: 18th June 2024

Easy, quick, straightforward banking application.

Easy, quick, straightforward banking application. App works well and customer service is excellent. Reviewed on: 1st June 2024

MONEY TRANSFER SCAM

I was trying to transfer £900 to my landlord today using FIRST DIRECT'S mobile app but when everything was ready, on the confirmation page the amount was changed from £900 to £200, and the name of the payee was different!!! I almost clicked confirm and noticed the difference and stopped. When I went through the same process again, this time it was ok on the confirmation page. I had to transfer the money on FD website using the PC because I am afraid now to do it using their app. I chatted with FD agent and she said it happens sometimes but gave me no explanation!!! I've been using various bank apps but never experienced anything like that! Reviewed on: 29th May 2024

As good as it gets

I wouldn’t swap current accounts as I’m getting a good service Reviewed on: 28th May 2024

Friendly and efficient call centre staff.

Friendly and efficient call centre staff. Communications are easy to read and helpful. Reviewed on: 28th May 2024

Customer service

Excellent customer service. Phone was answered quickly and advisor was able to answer my query immediately. Phone call and communication was clear and concise. Reviewed on: 25th May 2024

Quick Service

Fast response to any issues and helpful at sorting things out quickly. Reviewed on: 25th May 2024

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