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first direct: 1st Account reviews

Name: 1st Account
Rating: 4.69 (1240 reviews)

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4.64

Based on 1,240 reviews, last reviewed 28th Nov 2024

42% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

UK call centres, very knowledgeable and polite. UK call centres, very knowledgeable and polite. The best by far. Reviewed on: 28th November 2024

Latest lowest rating:

1

Unethical bank, if you can get past the login screen Been with them on two different occasions and both times same experience. They have the most complicated way to log into their accounts vs any other b... Read more Reviewed on: 7th September 2024

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct 1st Account reviews (1240)

Review of the first direct, 1st Account:

Great bank - wonderful staff

Great bank - always get to speak to a person in this country - not a call centre abroad and they are so friendly and helpful. Great to have a regular saver if you have a 1st account too. Just all round easy bank to deal with Reviewed on: 22nd November 2024

Great customer service

I've had a 1st account for many years and find it easy to use, with great customer service. Reviewed on: 24th May 2024

really pleased to have signed up to first direct.

really pleased to have signed up to first direct. excellent customer service, you hear back very quickly on live chat and they always answer the phone quickly. Reviewed on: 24th May 2024

Never had a problem (to date).

Never had a problem (to date). Unlike my previous banks. Reviewed on: 24th May 2024

A very friendly bank

A very friendly bank with fabulous customer service reps who answer the phone and are so polite. I always get help with any issue and have never had any problems. Reviewed on: 24th May 2024

Consistent excellent service

Every time I have contacted customer service all the people have been extremely helpful Reviewed on: 24th May 2024

Great support, easy to use app and good information...

Great support, easy to use app and good information on website Reviewed on: 24th May 2024

Long term first direct devotee!

I've had my current account with first direct for about 30 years now (it was via post initially!) and they've consistently been at the cutting edge of customer service and technological advances in banking for all of that time now. Their excellent customer service (I believe) recognised that I was not making sensible financial decisions around 20 years ago, and gently encouraged me out of my circle of credit card abuse and debt, to the point where I haven't been overdrawn on my current account for around 12 years now! I genuinely love the brand, and will not change my current account to anyone else, no matter what the incentive! Reviewed on: 24th May 2024

Bank Account with Excellent Customer Service!

In the modern age of Bank Accounts the 1st Account provides superb Customer Service via phone or in App or Online Chat. Cannot fault it and my wife is equally impressed now She also has the account. Will always highly recommend to family and friends. Reviewed on: 24th May 2024

easy to use app and great customer service

easy to use app and great customer service Reviewed on: 24th May 2024

Great security, good service at all times

Great security, good service at all times Reviewed on: 24th May 2024

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