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first direct: 1st Account reviews

Name: 1st Account
Rating: 4.69 (1238 reviews)

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4.64

Based on 1,238 reviews, last reviewed 22nd Nov 2024

20% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

Great bank - wonderful staff Great bank - always get to speak to a person in this country - not a call centre abroad and they are so friendly and helpful. Great to have a regular ... Read more Reviewed on: 22nd November 2024

Latest lowest rating:

1

Unethical bank, if you can get past the login screen Been with them on two different occasions and both times same experience. They have the most complicated way to log into their accounts vs any other b... Read more Reviewed on: 7th September 2024

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About this product

First Direct 1st Account is a personal current account with tools and features to support spending, saving, borrowing and budgeting. The account has interest free overdraft options and no fees for spending abroad. At Smart Money People, we collect First Direct 1st Account reviews to help you discover what life as a First Direct customer is really like.

If the First Direct 1st Account sounds like the right current account for you, read our reviews to learn more. Find out how long existing customers have had their accounts. Read about the overdraft options and additional features. Learn about the mobile app, its features and how simple it is to use. All of this and more can be found in our First Direct 1st Account reviews.

Have you got a First Direct 1st Account? Share your experience with others on Smart Money People. Why did you choose this current account and how long have you been using it? Don’t forget to tell us the pros and cons you’ve experienced with the 1st Account and anything else other people would find useful. Would you recommend the account to your family and friends? Do you use the mobile banking app, and if so, what features do you like the most? Write a First Direct 1st Account review today. Together, we can help people like you make better financial decisions.

first direct 1st Account reviews (1238)

Review of the first direct, 1st Account:

Simple yet effective

It just does what it needs to - I can easily see my balance, transfer funds and pay for things in life. Reviewed on: 15th February 2023

really pleased to have signed up to first direct.

really pleased to have signed up to first direct. excellent customer service, you hear back very quickly on live chat and they always answer the phone quickly. Reviewed on: 24th May 2024

Never had a problem (to date).

Never had a problem (to date). Unlike my previous banks. Reviewed on: 24th May 2024

A very friendly bank

A very friendly bank with fabulous customer service reps who answer the phone and are so polite. I always get help with any issue and have never had any problems. Reviewed on: 24th May 2024

Consistent excellent service

Every time I have contacted customer service all the people have been extremely helpful Reviewed on: 24th May 2024

Great support, easy to use app and good information...

Great support, easy to use app and good information on website Reviewed on: 24th May 2024

Long term first direct devotee!

I've had my current account with first direct for about 30 years now (it was via post initially!) and they've consistently been at the cutting edge of customer service and technological advances in banking for all of that time now. Their excellent customer service (I believe) recognised that I was not making sensible financial decisions around 20 years ago, and gently encouraged me out of my circle of credit card abuse and debt, to the point where I haven't been overdrawn on my current account for around 12 years now! I genuinely love the brand, and will not change my current account to anyone else, no matter what the incentive! Reviewed on: 24th May 2024

Bank Account with Excellent Customer Service!

In the modern age of Bank Accounts the 1st Account provides superb Customer Service via phone or in App or Online Chat. Cannot fault it and my wife is equally impressed now She also has the account. Will always highly recommend to family and friends. Reviewed on: 24th May 2024

easy to use app and great customer service

easy to use app and great customer service Reviewed on: 24th May 2024

Great security, good service at all times

Great security, good service at all times Reviewed on: 24th May 2024

When I first opened an account I had several hiccups...

When I first opened an account I had several hiccups during the familiarisation process. The customer service agents were unfailingly patient and focused and guided me through the process in a very clear and friendly way. Reviewed on: 24th May 2024

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