Write a review

first direct: 1st Account reviews

Name: 1st Account
Rating: 4.69 (1239 reviews)

View other first direct products

4.64

Based on 1,239 reviews, last reviewed 28th Nov 2024

10% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

The online bank you need Great online bank, never had a problem with them. Reviewed on: 28th November 2024

Latest lowest rating:

1

Unethical bank, if you can get past the login screen Been with them on two different occasions and both times same experience. They have the most complicated way to log into their accounts vs any other b... Read more Reviewed on: 7th September 2024

Read all reviews See your review

About this product

First Direct 1st Account is a personal current account with tools and features to support spending, saving, borrowing and budgeting. The account has interest free overdraft options and no fees for spending abroad. At Smart Money People, we collect First Direct 1st Account reviews to help you discover what life as a First Direct customer is really like.

If the First Direct 1st Account sounds like the right current account for you, read our reviews to learn more. Find out how long existing customers have had their accounts. Read about the overdraft options and additional features. Learn about the mobile app, its features and how simple it is to use. All of this and more can be found in our First Direct 1st Account reviews.

Have you got a First Direct 1st Account? Share your experience with others on Smart Money People. Why did you choose this current account and how long have you been using it? Don’t forget to tell us the pros and cons you’ve experienced with the 1st Account and anything else other people would find useful. Would you recommend the account to your family and friends? Do you use the mobile banking app, and if so, what features do you like the most? Write a First Direct 1st Account review today. Together, we can help people like you make better financial decisions.

first direct 1st Account reviews (1239)

Review of the first direct, 1st Account:

Great customer service, and app

It just works. Top marks for customer service; ease of use and the app. Reviewed on: 10th March 2023

Great customer service

I've had a 1st account for many years and find it easy to use, with great customer service. Reviewed on: 24th May 2024

really pleased to have signed up to first direct.

really pleased to have signed up to first direct. excellent customer service, you hear back very quickly on live chat and they always answer the phone quickly. Reviewed on: 24th May 2024

Never had a problem (to date).

Never had a problem (to date). Unlike my previous banks. Reviewed on: 24th May 2024

A very friendly bank

A very friendly bank with fabulous customer service reps who answer the phone and are so polite. I always get help with any issue and have never had any problems. Reviewed on: 24th May 2024

Consistent excellent service

Every time I have contacted customer service all the people have been extremely helpful Reviewed on: 24th May 2024

Great support, easy to use app and good information...

Great support, easy to use app and good information on website Reviewed on: 24th May 2024

Long term first direct devotee!

I've had my current account with first direct for about 30 years now (it was via post initially!) and they've consistently been at the cutting edge of customer service and technological advances in banking for all of that time now. Their excellent customer service (I believe) recognised that I was not making sensible financial decisions around 20 years ago, and gently encouraged me out of my circle of credit card abuse and debt, to the point where I haven't been overdrawn on my current account for around 12 years now! I genuinely love the brand, and will not change my current account to anyone else, no matter what the incentive! Reviewed on: 24th May 2024

Bank Account with Excellent Customer Service!

In the modern age of Bank Accounts the 1st Account provides superb Customer Service via phone or in App or Online Chat. Cannot fault it and my wife is equally impressed now She also has the account. Will always highly recommend to family and friends. Reviewed on: 24th May 2024

easy to use app and great customer service

easy to use app and great customer service Reviewed on: 24th May 2024

Great security, good service at all times

Great security, good service at all times Reviewed on: 24th May 2024

Do you have a different first direct product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

There's still more to see!

first direct has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub