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first direct: 1st Account reviews

Name: 1st Account
Rating: 4.69 (1240 reviews)

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4.64

Based on 1,240 reviews, last reviewed 28th Nov 2024

10% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

UK call centres, very knowledgeable and polite. UK call centres, very knowledgeable and polite. The best by far. Reviewed on: 28th November 2024

Latest lowest rating:

1

Unethical bank, if you can get past the login screen Been with them on two different occasions and both times same experience. They have the most complicated way to log into their accounts vs any other b... Read more Reviewed on: 7th September 2024

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About this product

First Direct 1st Account is a personal current account with tools and features to support spending, saving, borrowing and budgeting. The account has interest free overdraft options and no fees for spending abroad. At Smart Money People, we collect First Direct 1st Account reviews to help you discover what life as a First Direct customer is really like.

If the First Direct 1st Account sounds like the right current account for you, read our reviews to learn more. Find out how long existing customers have had their accounts. Read about the overdraft options and additional features. Learn about the mobile app, its features and how simple it is to use. All of this and more can be found in our First Direct 1st Account reviews.

Have you got a First Direct 1st Account? Share your experience with others on Smart Money People. Why did you choose this current account and how long have you been using it? Don’t forget to tell us the pros and cons you’ve experienced with the 1st Account and anything else other people would find useful. Would you recommend the account to your family and friends? Do you use the mobile banking app, and if so, what features do you like the most? Write a First Direct 1st Account review today. Together, we can help people like you make better financial decisions.

first direct 1st Account reviews (1240)

Review of the first direct, 1st Account:

Fantastic app and chat bot

First Direct's app is exceptionally easy to use. The chat bot is leagues above others I have tried. I have sorted out so many questions I had with moving abroad and it was so easy to get expert advice. Reviewed on: 28th February 2023

Great security, good service at all times

Great security, good service at all times Reviewed on: 24th May 2024

When I first opened an account I had several hiccups...

When I first opened an account I had several hiccups during the familiarisation process. The customer service agents were unfailingly patient and focused and guided me through the process in a very clear and friendly way. Reviewed on: 24th May 2024

Easy to use App and good customer service

Easy to use App and good customer service. So useful to be able to pay cheques in using the App too! Reviewed on: 24th May 2024

Good but getting tired

I've been with First Direct for many many years - shortly after they first started as an innovative telephone banking service. They have been solid and offer good service, but I feel that they are getting tired. The new wave of challenger banks do things slicker and offer better deals too. Reviewed on: 24th May 2024

Great customer service, wouldn’t switch purely becau...

Great customer service, wouldn’t switch purely because they are so responsive whenever I have an issue. Great app too and I always use their 7% saver account. Would like the ability to create savings pots like you can with Monzo. Reviewed on: 24th May 2024

Great Customer Services

Customer services answer the phone quickly from a UK service centre and always helpful and able to solve queries quickly. Reviewed on: 24th May 2024

The best banking app I have used - so simple and wel...

The best banking app I have used - so simple and well laid out Reviewed on: 24th May 2024

Always able to talk to a polite, helpful professiona...

Always able to talk to a polite, helpful professional in a reasonable time frame. Whatever the issue they've found a way to resolve it fairly and quickly. We ve been customers for o er a decade and have never been let down. Reviewed on: 24th May 2024

First Direct - Best customer service

I've been a customer with First Direct for almost thirty years. I've stayed with them because of their excellent customer service. When you call them, the phone is answered immediately and your query dealt with quickly and efficiently. The customer service agent is always polite, professional and, above all, human. Reviewed on: 24th May 2024

first direct review (SAHDP)

Been with them for well over 30 years. Apart from a bad wobble a few years back when they made a bad mistake regarding customer service they continue to deliver a solid service. Reviewed on: 24th May 2024

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