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Freddie Coughlin

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All reviews (10)

Review of the InsureandGo, Travel Insurance:

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Very easy to set up. I have not had to claim though.

Well, I guess you only know how good your insurance is until you've had to claim on it. Then I will find out how quick the phone lines are and how easy it is to make claims etc. However, the setting up of it, and the information surrounding which plan I was most suited to was super clear. I had to contact support, and they were charming. Reviewed on: 1st March 2023

Review of the eToro, Social Investment Platform:

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Clear and helpful information

The information surrounding the trading is clear. The community function is a great feature. I have never had any problems with it, but its tutorial on how to navigate the app could be improved. Reviewed on: 1st March 2023

Review of the Trading 212, Online Share Dealing:

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Clear Graphics. Helpful tools

It has helped a novice to learn the basics using its simulation versions. It is information rich and provides helpful updates to amateurs looking to learn about markets. Reviewed on: 1st March 2023

Review of the NatWest Group - Cora, Digital Assistant:

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Helpful on the easy questions. Slow response when in person help needed

Cora is clear and very effective when it is solving easy problems which are effectively FAQs. But, when you ask something unusual, it says 'Do you mean ...?' providing a 'Yes' or 'No' options. If you select 'No' often it will keep guessing instead of suggesting you speak to a real human agent. You also have to use the correct terminology as its word catchment is not great. But, when it knows how to help you, it is effective. Reviewed on: 1st March 2023

Review of the NatWest, Student Credit Card:

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Easy to use app

The app is a really clear one. I have always received great customer service via chatbot and their experts. In-branch help has always been good too. The credit card was easy to set up and loyalty with NatWest meant that I was able to get it, despite being young. Reviewed on: 28th February 2023

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