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first direct: Current Account reviews

Name: Current Account
Rating: 4.69 (1245 reviews)

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4.64

Based on 1,245 reviews, last reviewed 22nd Jan 2025

43% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

Excellent customer service. Excellent customer service. I have had my main current account with FD for many years and although other banks may offer different/better rewards fro... Read more Reviewed on: 22nd January 2025

Latest lowest rating:

1

ATM swallowed my £100 and First Direct refuses to re... ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore. Reviewed on: 24th December 2024

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1245)

Review of the first direct, Current Account:

Good service bad Ap'

Always had generally good service. But Ap' not compatible with online banking. Reviewed on: 1st June 2023

Thanks 1st direct

moved to them after 40 years with lloyds never look back Reviewed on: 17th February 2024

Great App, great Bank very helpful when I have neede...

Great App, great Bank very helpful when I have needed to call them Reviewed on: 16th February 2024

First Direct are the best!

I've been with First Direct for around ten years now, and I continue to be impressed with their customer service and the interest free overdraft. They make banking easy with their insight dashboard, which really helps me budget. Reviewed on: 15th February 2024

No mistakes in 20 years.

No mistakes in 20 years. Delightful client facing staff Reviewed on: 15th February 2024

Excellent customer service

I’ve been with First Direct for over 30 years. Customer service is excellent. Easy to contact by phone or messaging Reviewed on: 15th February 2024

Fantastic customer support and service

Fantastic customer support and service Reviewed on: 15th February 2024

they answer the phone...

they answer the phone and don't invest in oil and gas Reviewed on: 15th February 2024

Have banked with them for over 30 years

Have banked with them for over 30 years Reviewed on: 15th February 2024

Easy switch and excellent support

Easy switch and excellent support Reviewed on: 15th February 2024

Customer service second to none

Have been with first direct for over 25 years. Their customer service is second to none. If you can't find your answer online, there is someone available on the phone 24/7. Reviewed on: 15th February 2024

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Alternative products

Current Account
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