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first direct: Current account reviews

Name: Current account
Rating: 4.74 (1493 reviews)

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4.74

Based on 1,493 reviews, last reviewed 14th Jun 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Don't be unsure like I was! Was unsure when I changed over 3 years ago. They handled transfer and it was all plain sailing afterwards. Haven't looked back. Well done. Reviewed on: 14th June 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current account reviews (1493)

A loyal customer of First Direct Bank for over 32 years

I have been a loyal customer of First Direct Bank for over 32 years, and throughout this time, they have consistently provided exceptional service in every aspect of banking. From their attentive customer support to their user-friendly digital services, every interaction has been seamless and professional. Their commitment to putting customers first, combined with reliability and innovation, has made banking with them an absolute pleasure for more than three decades. Reviewed on: 23rd January 2026

Simple Current Account Operation

It is very easy to operate my current account which I have with them Reviewed on: 23rd January 2026

I’ve experienced excellent service from First Direct...

I’ve experienced excellent service from First Direct by telephone when needed - helpful, respectful and informative. Never sales focussed. Really value this banking relationship Reviewed on: 23rd January 2026

Excellent services.

Excellent services. On-linebanking couldn't be simpler. Reviewed on: 23rd January 2026

FD is First Class

The title says it all. There is nothing negative to say. Wouldn’t bank anywhere else Reviewed on: 23rd January 2026

Easy App, easy to navigate and understand.

Easy App, easy to navigate and understand. No fuzz but straight forward. Everything is captured in the app. It's clear and simple. Reviewed on: 23rd January 2026

Truly First Class

I have been with First Direct for many years now and never encountered any problems with their service. Any issues I have raised with them have been dealt with promptly and efficiently. Truly first class! Reviewed on: 23rd January 2026

Highly Recommend First Direct

Each time I have called, the phone is answered within a couple of rings and staff are friendly, knowledgeable and helpful. No charges for using bank card abroad! Reviewed on: 23rd January 2026

Great customer service.

Great customer service. Never have to wait hanging around on the phone. Free no interest overdraft up to £250 Reviewed on: 23rd January 2026

Always able to speak to a real person who sorts out...

Always able to speak to a real person who sorts out your problems with a "smile" and easy to understand instructions. They are happy to stay on the line until you are sure you have achieved your aim. App easy to use and always updated with emails Reviewed on: 23rd January 2026

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