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first direct: Current Account reviews

Name: Current Account
Rating: 4.7 (1354 reviews)

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4.68

Based on 1,354 reviews, last reviewed 16th Jun 2025

43% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Great customer service What I like the most about this bank is the customer service, I don’t think I have ever had a bad interaction over the phone. Every time I have had a ... Read more Reviewed on: 16th June 2025

Latest lowest rating:

1

Rejected for being unemployed Applied for current account for the £175 switching bonus - application rejected because I am unemployed - disgusting! Reviewed on: 23rd April 2025

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first direct Current Account reviews (1354)

Great Current Account, great service and no issues.

In well over 10 years with first direct I have never had any issues with their 1st Account (a current account). It comes with free borrowing up to £250 - very useful - as well as the option of a Regular Saver Account into which you can save between £25 and £300 per month for a year and it pays an unbeatable 7% Interest. Reviewed on: 26th February 2025

Great current account

Since switching to First Direct I have contacted them a few times and each one was quickly answered by UK staff quickly and efficiently. The online banking is easy to use and the free overdraft is a bonus. My previous banking experience was no where as good. Reviewed on: 26th February 2025

I have been a customer for many years and found Firs...

I have been a customer for many years and found First Direct to be helpful and fits my needs. However, their ISAs and savings are not competitive. I’m annoyed that there are no incentives to keep me as a customer, only for people who switch their current account. Reviewed on: 26th February 2025

Great Current Account.

Used First Direct for years, firstly by telephone then web and now app. Service has always been great and very easy to use whatever method you use. Reviewed on: 26th February 2025

Overall a good bank and worth switching to.

Overall a good bank and worth switching to. £250 0verdraft free. Easy to operate. Reviewed on: 26th February 2025

Convenient & online

Always reliable customer service. Reviewed on: 26th February 2025

Over 30 years and still happy

I’ve been with first direct for over 30 years and never switched because of the excellent service provided. Reviewed on: 26th February 2025

Excellent service since those early days !

Having traded since their original opening as an established bank, as a subsidiary of HSBC, the remote telephone only and subsequent on line banking as been exemplary. Delighted with their personal service and handling of our accounts . Reviewed on: 26th February 2025

Never pushy and never force me to "go online" like s...

Never pushy and never force me to "go online" like so many businesses these days. Friendly call centre staff Reviewed on: 26th February 2025

Never had an issue, UK based support, plenty of peop...

Never had an issue, UK based support, plenty of people in hand Reviewed on: 26th February 2025

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