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first direct: Current Account reviews

Name: Current Account
Rating: 4.69 (1242 reviews)

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4.63

Based on 1,242 reviews, last reviewed 24th Dec 2024

42% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

Very happy and wouldn’t switch I have a joint current account with First Direct and have been very happy with it. We initially got a switching offer to open the account but I wouldn... Read more Reviewed on: 6th December 2024

Latest lowest rating:

1

ATM swallowed my £100 and First Direct refuses to re... ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore. Reviewed on: 24th December 2024

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1242)

Helpful and straightforward

Always there with helpful advice and they fix things if there is a problem. Good mortgages. Takes the time to get it right. Reviewed on: 21st February 2024

Great service!

I have been with first direct a number of months now and it has been a great experience. Using the current account switch service was seamless and the contact with first direct was great. When I have had to contact them for customer service enquiries, these have been easily solved via their chat feature on the app. Reviewed on: 20th February 2024

Great rates, practical features

I used the switch service to open my First Direct account, so I could access the 7% regular saver account - the best rate I’ve seen for ages. I got a cheque shortly afterwards and found that none of the challenger banks I used could process a cheque in the app, and I’d have to post it off. Luckily, First Direct have a great feature for processing scans of cheques in app, and it had cleared within 2 working days. I was super glad I’d opened the account! Reviewed on: 19th February 2024

Superb customer service.

Superb customer service. Always someone to talk to on the phone and so so friendly and efficient. Never been fobbed off - they really deserve to win! Reviewed on: 19th February 2024

Amazing customer service.

Amazing customer service. Easy app to use Reviewed on: 18th February 2024

Progressive innovative modern easy to use app

Progressive innovative modern easy to use app Reviewed on: 18th February 2024

No complaints, amazing and responsive customer servi...

No complaints, amazing and responsive customer service, took out additional products which were always very prompt and hassle free Reviewed on: 17th February 2024

Thanks 1st direct

moved to them after 40 years with lloyds never look back Reviewed on: 17th February 2024

Great App, great Bank very helpful when I have neede...

Great App, great Bank very helpful when I have needed to call them Reviewed on: 16th February 2024

First Direct are the best!

I've been with First Direct for around ten years now, and I continue to be impressed with their customer service and the interest free overdraft. They make banking easy with their insight dashboard, which really helps me budget. Reviewed on: 15th February 2024

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