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first direct: Current account reviews

Name: Current account
Rating: 4.74 (1494 reviews)

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4.74

Based on 1,494 reviews, last reviewed 18th Jun 2026

2% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Very friendly and helpful staff Whenever I have had trouble logging into my account or other issues in regards to my account, the staff are always very friendly and helpful. The are... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current account reviews (1494)

Always able to speak to a real person who sorts out...

Always able to speak to a real person who sorts out your problems with a "smile" and easy to understand instructions. They are happy to stay on the line until you are sure you have achieved your aim. App easy to use and always updated with emails Reviewed on: 23rd January 2026

5 Stars definitely for this bank

5 star for customer service and also for online and telephone banking Reviewed on: 23rd January 2026

Good for everyday banking

Easy to switch to and to use everyday. App is straightforward to use and Tue offer interesting perks. Reviewed on: 23rd January 2026

No problems after a few years now.

No problems after a few years now. One scam payment resolved / reimbursed. Reviewed on: 23rd January 2026

Consistently good.

Consistently good. App easy to use and excellent uk based customer service if needed Reviewed on: 23rd January 2026

First Direct - the best bank ever

First Direct provides outstanding customer service through their telephone banking service. Staff are friendly, highly competent and helpful. There are no lengthy waits on the phone, responses are immediate. Online services are also excellent. No other bank could compete with this 1st class service Reviewed on: 23rd January 2026

First direct customer service is flawless f.

First direct customer service is flawless. Whenever I call there is no waiting queue, I am speaking to someone in seconds. They also offer free £250 overdraft and now 0% non-sterling transactions. They do not have the best savings rates, but for an everyday bank they are great. Reviewed on: 23rd January 2026

First direct - first class

App simple and effective, rarely need to contact them, but when I do, their service always first class. Reviewed on: 23rd January 2026

First class banking merchants excelling in customer...

First class banking merchants excelling in customer service, both online and on the phone. All backed up by a professional, easy to navigate website and app. Offers value for money Savings rates (7% regular saver) and basically free Foreign currency transactions. Plus the app offers all the banking services that I require. Their consultant colleagues are very knowledgeable on the phone, very polite and deal expertly with technical, IT related matters. Reviewed on: 23rd January 2026

Couldn’t recommend First Direct highly enough

I have been with First Direct for a good few years now and also recommended them to my husband and both daughters. Their customer service is second to none and you can get hold of them and speak to actual people within a few minutes. They have always been so very helpful to me and more so when my card was cloned and used for large amounts. They also provided someone to go through security tips and things to watch out for. Reviewed on: 22nd January 2026

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