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first direct: Current Account reviews

Name: Current Account
Rating: 4.7 (1356 reviews)

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4.69

Based on 1,356 reviews, last reviewed 9th Jul 2025

65% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

I have banked with first direct for over 20 years. I have banked with first direct for over 20 years. I have always found them to be curtius and helpful even when they say no. Reviewed on: 9th July 2025

Latest lowest rating:

1

Rejected for being unemployed Applied for current account for the £175 switching bonus - application rejected because I am unemployed - disgusting! Reviewed on: 23rd April 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1356)

Never pushy and never force me to "go online" like s...

Never pushy and never force me to "go online" like so many businesses these days. Friendly call centre staff Reviewed on: 26th February 2025

Never had an issue, UK based support, plenty of peop...

Never had an issue, UK based support, plenty of people in hand Reviewed on: 26th February 2025

Great customer service

No waiting when contacting by phone. App very easy to use. Good free overdraft facility Reviewed on: 26th February 2025

First Direct for excellent customer service

Have been a customer of First Direct for around 30 years and have never had any issues. I have therefore stayed with them despite monetary incentives to move elsewhere. Reviewed on: 26th February 2025

Excellent Service

Excellent service, communication exellent, online support excellent, very clear as to how to do everything, great app Reviewed on: 26th February 2025

Very responsive and courteous

Always respond promptly, courteously and patiently to any requests or queries I might have Reviewed on: 26th February 2025

First direct current account

I first switched to first direct just over a year ago and have since found it to be a great platform. The switching bonus was nice but the platform itself provided useful insights and easy and straightforward applications to other first direct products (saver accounts etc) Reviewed on: 21st February 2025

App is a bit dated but great overall

App is a bit dated and they’ve only recently added modern features like push notifications but works well as a bank and customer service is always excellent. Reviewed on: 17th February 2025

Brilliant bank been with them since midland bank end...

Brilliant bank been with them since midland bank ended- fabulous service and great app Reviewed on: 5th February 2025

Great bank for daily use.

Great bank for daily use. Great customer service who still use UK staff. Great to ring for any information or sort out an issue. Good products available. Reviewed on: 31st January 2025

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