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first direct: Current Account reviews

Name: Current Account
Rating: 4.7 (1342 reviews)

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4.69

Based on 1,342 reviews, last reviewed 18th Apr 2025

1243% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Does what it says on the tin. Does what it says on the tin. Excellent and easy to use App and excellent customer service. Reviewed on: 18th April 2025

Latest lowest rating:

1

Beware when using FD credit card! Beware when using FD credit card!!!!! They are unhelpful if you report a fraudulent transaction on their credit card. Reported a fraudulent transactio... Read more Reviewed on: 18th March 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1342)

I have been a customer for many years and found Firs...

I have been a customer for many years and found First Direct to be helpful and fits my needs. However, their ISAs and savings are not competitive. I’m annoyed that there are no incentives to keep me as a customer, only for people who switch their current account. Reviewed on: 26th February 2025

Great Current Account.

Used First Direct for years, firstly by telephone then web and now app. Service has always been great and very easy to use whatever method you use. Reviewed on: 26th February 2025

Overall a good bank and worth switching to.

Overall a good bank and worth switching to. £250 0verdraft free. Easy to operate. Reviewed on: 26th February 2025

Convenient & online

Always reliable customer service. Reviewed on: 26th February 2025

Over 30 years and still happy

I’ve been with first direct for over 30 years and never switched because of the excellent service provided. Reviewed on: 26th February 2025

Excellent service since those early days !

Having traded since their original opening as an established bank, as a subsidiary of HSBC, the remote telephone only and subsequent on line banking as been exemplary. Delighted with their personal service and handling of our accounts . Reviewed on: 26th February 2025

Never pushy and never force me to "go online" like s...

Never pushy and never force me to "go online" like so many businesses these days. Friendly call centre staff Reviewed on: 26th February 2025

Never had an issue, UK based support, plenty of peop...

Never had an issue, UK based support, plenty of people in hand Reviewed on: 26th February 2025

Great customer service

No waiting when contacting by phone. App very easy to use. Good free overdraft facility Reviewed on: 26th February 2025

First Direct for excellent customer service

Have been a customer of First Direct for around 30 years and have never had any issues. I have therefore stayed with them despite monetary incentives to move elsewhere. Reviewed on: 26th February 2025

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