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first direct: Current Account reviews

Name: Current Account
Rating: 4.69 (1242 reviews)

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4.63

Based on 1,242 reviews, last reviewed 24th Dec 2024

42% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

Very happy and wouldn’t switch I have a joint current account with First Direct and have been very happy with it. We initially got a switching offer to open the account but I wouldn... Read more Reviewed on: 6th December 2024

Latest lowest rating:

1

ATM swallowed my £100 and First Direct refuses to re... ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore. Reviewed on: 24th December 2024

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1242)

Review of the first direct, Current Account:

Very happy and wouldn’t switch

I have a joint current account with First Direct and have been very happy with it. We initially got a switching offer to open the account but I wouldn’t want to switch away from them now, as the service is so good. The useability of the banking app is very good and it is easy to make transfers by BACs or to scan in any cheques that we receive. One function I like about the app is that you can get it to show only transactions going in or out, which makes it easier to find a specific transaction quickly. We have only had to contact First Direct about questions or issues a couple of times and on both occasions they got back to us quickly using the chat function. My only ask would be that we could earn decent interest on the balance in the account. Reviewed on: 6th December 2024

Good current account

Good current account from a reliable bank Reviewed on: 5th June 2023

Easy account to access

Easy to get in touch with First Direct if you need any help or support. An easy account to access and control. Reviewed on: 3rd June 2023

great company

ive been so pleased with first direct since i switched banks - you cant fault their cusrtomer service, they alwas reply swiftly in the app and theres no lengthy wait times ifyou call up. Reviewed on: 2nd June 2023

Consitently good performance.

First Direct almost always excel at customer service. Their staff are knowledgeable, friendly and helpful. The odd problem is resolved quickly and without fuss. Reviewed on: 2nd June 2023

Reliable and fair

Long term customer who feels the comoany is reliable fair and clear. Uk call centres with real people in real places. Reviewed on: 2nd June 2023

Good service bad Ap'

Always had generally good service. But Ap' not compatible with online banking. Reviewed on: 1st June 2023

Interest rates

Been with this bank for over 30 years but their interest rate is very low. High street banks in general have very low interest rates far lower than what they actually are. I will be switching to an online account as their rates are very good indeed. Reviewed on: 1st June 2023

Great service, no hassle

Does what it says on the tin. Great account, never any hassle. Reviewed on: 1st June 2023

Very satisfied

I've been using first direct for a few years now and I'm totally satisfied with their service. Reviewed on: 1st June 2023

Market leader.

Exceptional bank..Outstanding service provided over three decades for me personally. Reviewed on: 1st June 2023

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