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first direct: Current Account reviews

Name: Current Account
Rating: 4.69 (1248 reviews)

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4.64

Based on 1,248 reviews, last reviewed 5th Feb 2025

8% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

Brilliant bank been with them since midland bank end... Brilliant bank been with them since midland bank ended- fabulous service and great app Reviewed on: 5th February 2025

Latest lowest rating:

1

ATM swallowed my £100 and First Direct refuses to re... ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore. Reviewed on: 24th December 2024

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1248)

Review of the first direct, Current Account:

Excellent Service

Very easy switching service and the money came in very handy :) Very easy to use online banking service also. Reviewed on: 12th February 2017

Simply the best

Have backed with first direct since 1999. Their 1st Account is brilliant as is their app. The fee free overdraft facility is extremely helpful as our Their staff. Excellent all round. Reviewed on: 10th March 2023

Good product and service

The product has always been good and customer service is best in class Reviewed on: 10th March 2023

Great customer service/app

Been with FD for a decade and am always impressed with their customer service, have never been on hold when calling. Nice clean app, easy to understand. Reviewed on: 10th March 2023

Wonderful Customer Service

I have been with first direct for many years and although I have hardly ever had issues, when I have needed assistance (normally because I've forgotten a password!), they have been really helpful and friendly on the phone. I love that cheques can be paid into the account by taking a photo and their process for adding a new credit card was simple and smooth. Reviewed on: 10th March 2023

Excellent all round

Always excellent customer service and I avoid excessive overdraft charges easily through their texting service. I love this bank. Reviewed on: 10th March 2023

Easiest and safest bank

No automated service always great customer service and the best online security Reviewed on: 10th March 2023

A good bank to deal with

Good customer service and they’re doing more than others to help out right now Reviewed on: 10th March 2023

First Direct are brilliant!

Very efficient, and it’s possible to phone 24 hours a day, and speak to a person ! Wonderful customer service - highly recommended. Reviewed on: 10th March 2023

Amazing people!

I joined First Direct a few years ago & now I’d never move! Customer care & service are second to none! Reviewed on: 10th March 2023

Original Internet & telephone banking

First Direct - manage it easily online or ring for friendly help if required. Always received great help on phone calls, and answered by someone you can understand. Reviewed on: 9th March 2023

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