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first direct: Current Account reviews

Name: Current Account
Rating: 4.69 (1242 reviews)

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4.63

Based on 1,242 reviews, last reviewed 24th Dec 2024

42% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

Very happy and wouldn’t switch I have a joint current account with First Direct and have been very happy with it. We initially got a switching offer to open the account but I wouldn... Read more Reviewed on: 6th December 2024

Latest lowest rating:

1

ATM swallowed my £100 and First Direct refuses to re... ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore. Reviewed on: 24th December 2024

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1242)

No quarms

Been with first direct for a few years ago now, I think the gave me £100 for switching and they don’t charge me the couple of times I’ve hit the overdraft in my first account, cannot argue. Reviewed on: 9th March 2023

Easy to open account

Easy to open account and manage online or by phone. Also good customer service and no waiting in a queue for phone call to be answered, I got straight through to a very helpful person who resolved my query quickly. Reviewed on: 9th March 2023

Backdated Updates

Overall experience of First Direct is good with great customer service and range of products. However newly introduced systems for online banking make it difficult to access accounts. Reviewed on: 9th March 2023

Easy dealings

Always easy to sort any problems and answer any questions. Reviewed on: 9th March 2023

Keep it simple

Easy to contact, helpful staff, online easy to operate and fast, security good too! Reviewed on: 9th March 2023

Excellent banking features

As well as offering a great app to access all my banking needs they have a great customer service should you need to contact them. The calls to them have always been easy to get through to them and there support in answering queries or helping as been outstanding. Reviewed on: 9th March 2023

Fantastic First Direct

The app is great, customer service top notch and offers varied. Reviewed on: 9th March 2023

Always there

Every time I try to contact First Direct, I alway get through with minimal rings and a cheery helpful person on the other end. That person firstly listens to what I am trying to ask, clarifies it and then proceeds to answer in the most easy to understand way. This is true for all my 1st account queries. Thank you First Direct Reviewed on: 9th March 2023

One of the First to take the plunge

I have been with FD almost from the start, I have never had a problem with running my accounts. FD have always lead the way from telephone banking to introducing Apps with AI technology so I always feel my money is safe. Reviewed on: 9th March 2023

Honestly a really good bank

After being with another bank for about 10 years and never being satisfied, I switched to First Direct last year and have been genuinely surprised with everything since. The mobile app is really well built and easy to understand and it’s made my so much better at managing my money. I’ve had to speak to customer services on a few occasions and they’ve been helpful, polite and reassuring every time. Reviewed on: 9th March 2023

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