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first direct: Current Account reviews

Name: Current Account
Rating: 4.69 (1248 reviews)

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4.64

Based on 1,248 reviews, last reviewed 5th Feb 2025

8% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

Brilliant bank been with them since midland bank end... Brilliant bank been with them since midland bank ended- fabulous service and great app Reviewed on: 5th February 2025

Latest lowest rating:

1

ATM swallowed my £100 and First Direct refuses to re... ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore. Reviewed on: 24th December 2024

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1248)

Review of the first direct, Current Account:

easy to use

i find their online banking very easy to use and means in dont have to contact them very often Reviewed on: 27th April 2020

First Rate

This online banking company offers excellent rates for current accounts and also for savings. It's customers services are second to none. Reviewed on: 9th March 2023

Best Bank on the market

I have been with this bank since they launched over 30 years ago. Whatever I have asked or needed to do they have been able to help me with the problem. Their online banking app is easy to use and user friendly. I recommend First Direct to everyone. My only negative comment is that the account does not pay any interest. Reviewed on: 9th March 2023

Great online and on phone

I like getting through to someone at any time of the day or night who can immediately help. And, once through the necessary internet security log-on, the online site is easy and efficient to use. PS - their 7% regular saver account is very good, too! Reviewed on: 9th March 2023

Simple efficient human banking

App is simple to use, always helpful by phone. Good linked saving rates. Reviewed on: 9th March 2023

Easy switch and great App

Glad I moved to First Direct. I like the interface of App. Easy to see what’s coming in and out. Reviewed on: 9th March 2023

Excellent bank

Can't fault this bank. Easy to use website and brilliant customer services. I was with my original bank for over 25 years but doubt I'll ever change banks again! Reviewed on: 9th March 2023

No quarms

Been with first direct for a few years ago now, I think the gave me £100 for switching and they don’t charge me the couple of times I’ve hit the overdraft in my first account, cannot argue. Reviewed on: 9th March 2023

Easy to open account

Easy to open account and manage online or by phone. Also good customer service and no waiting in a queue for phone call to be answered, I got straight through to a very helpful person who resolved my query quickly. Reviewed on: 9th March 2023

Backdated Updates

Overall experience of First Direct is good with great customer service and range of products. However newly introduced systems for online banking make it difficult to access accounts. Reviewed on: 9th March 2023

Easy dealings

Always easy to sort any problems and answer any questions. Reviewed on: 9th March 2023

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