Write a review

first direct: Current Account reviews

Name: Current Account
Rating: 4.7 (1355 reviews)

View other first direct products

4.69

Based on 1,355 reviews, last reviewed 21st Jun 2025

46% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Great bank! Great customer service, 24 hours a day, any issues are always dealt with promptly. Would be good if the current account paid interest as well. Reviewed on: 21st June 2025

Latest lowest rating:

1

Rejected for being unemployed Applied for current account for the £175 switching bonus - application rejected because I am unemployed - disgusting! Reviewed on: 23rd April 2025

Read all reviews Write a review

About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

Review first direct: Current Account now

Help others make smarter decisions by sharing your own experience.

Write a review

first direct Current Account reviews (1355)

Exceptional long-term telephone banking

Can’t fault the telephone banking service in particular for this account I have held for probably 20 years. The wait times are never lengthy, in fact always prompt. The format for using the facility is simple, effective and swift- I would recommend it to anyone who wishes to engage with a human on the telephone, every time, for their banking Reviewed on: 11th April 2023

Top Service from first direct

Hi. first direct are alwasy easy to contact and their customer service is second to none. They are helpful, friendly and always prepared to go the extra mile to assist. Reviewed on: 9th April 2023

Effective and efficient banking service

I have been an account holder for 23 years and have always found the bank to be accessible, personable, and efficient when handling queries. The 1st account offers an overdraft facility which is easy to set up and useful for back-up. Recomended. Reviewed on: 9th April 2023

Great bank

Excellent customer service and secure online banking Reviewed on: 9th April 2023

Trouble free banking

Been with first direct since telephone banking days. Never had am issue with them just great service. Reviewed on: 8th April 2023

Great customer service

Always fantastic customer service. Would not use any other bank for my main banking needs. Reviewed on: 7th April 2023

Easy switch

Was very easy to switch from my old current account. I received £175 to switch. Was able to open a 7% regular saver account and a gold credit card with 17 months 0%. Reviewed on: 7th April 2023

1st class

Great account, love the ease of use. Reviewed on: 7th April 2023

Best bank out there

Great customer service team, no lengthy queues on the phone, issues always sorted quickly. Reviewed on: 7th April 2023

Valued Customer

Always feel like a valued customer and the service I receive whenever I call is fantastic and friendly. Reviewed on: 6th April 2023

Do you have a different first direct product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Black Account
from NatWest 4.21 from 226 reviews
Reward Account
from NatWest 4.77 from 950 reviews
M Plus Account
from Virgin Money 3.73 from 22 reviews

Want to see more from first direct?

Travel Money
from first direct 5.00 from 1 reviews
Fixed Rate Savings
from first direct 4.96 from 13 reviews
Tracker Rate Mortgage
from first direct 4.92 from 8 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub