Write a review

Go to business site

first direct: Current Account reviews

Name: Current Account
Rating: 4.74 (1488 reviews)

View other first direct products

4.74

Based on 1,488 reviews, last reviewed 5th May 2026

20% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

I’ve had a really positive experience with First Dir... I’ve had a really positive experience with First Direct’s 1st Account. The account is simple to manage, with an easy-to-use app, reliable online banki... Read more Reviewed on: 5th May 2026

Latest lowest rating:

1

I have been a customer of First Direct for 34 years... I have been a customer of First Direct for 34 years so I know this bank very well For 33 years I often recommended it to friends but this past year th... Read more Reviewed on: 29th October 2025

Read all reviews Write a review

About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

Review first direct: Current Account now

Help others make smarter decisions by sharing your own experience.

Write a review

first direct Current Account reviews (1488)

really pleased to have signed up to first direct.

really pleased to have signed up to first direct. excellent customer service, you hear back very quickly on live chat and they always answer the phone quickly. Reviewed on: 24th May 2024

Never had a problem (to date).

Never had a problem (to date). Unlike my previous banks. Reviewed on: 24th May 2024

A very friendly bank

A very friendly bank with fabulous customer service reps who answer the phone and are so polite. I always get help with any issue and have never had any problems. Reviewed on: 24th May 2024

Consistent excellent service

Every time I have contacted customer service all the people have been extremely helpful Reviewed on: 24th May 2024

Great support, easy to use app and good information...

Great support, easy to use app and good information on website Reviewed on: 24th May 2024

Long term first direct devotee!

I've had my current account with first direct for about 30 years now (it was via post initially!) and they've consistently been at the cutting edge of customer service and technological advances in banking for all of that time now. Their excellent customer service (I believe) recognised that I was not making sensible financial decisions around 20 years ago, and gently encouraged me out of my circle of credit card abuse and debt, to the point where I haven't been overdrawn on my current account for around 12 years now! I genuinely love the brand, and will not change my current account to anyone else, no matter what the incentive! Reviewed on: 24th May 2024

Bank Account with Excellent Customer Service!

In the modern age of Bank Accounts the 1st Account provides superb Customer Service via phone or in App or Online Chat. Cannot fault it and my wife is equally impressed now She also has the account. Will always highly recommend to family and friends. Reviewed on: 24th May 2024

easy to use app and great customer service

easy to use app and great customer service Reviewed on: 24th May 2024

Great security, good service at all times

Great security, good service at all times Reviewed on: 24th May 2024

When I first opened an account I had several hiccups...

When I first opened an account I had several hiccups during the familiarisation process. The customer service agents were unfailingly patient and focused and guided me through the process in a very clear and friendly way. Reviewed on: 24th May 2024

Do you have a different first direct product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Graduate Current Account
from RBS 3.74 from 11 reviews
Current account
from Halifax 4.18 from 982 reviews
Current account
from Barclays 4.50 from 4953 reviews

Want to see more from first direct?

Travel Money
from first direct 5.00 from 1 reviews
Fixed Rate Savings
from first direct 4.91 from 20 reviews
Tracker Rate Mortgage
from first direct 4.91 from 8 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub