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first direct: Current Account reviews

Name: Current Account
Rating: 4.7 (1355 reviews)

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4.69

Based on 1,355 reviews, last reviewed 21st Jun 2025

46% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Great bank! Great customer service, 24 hours a day, any issues are always dealt with promptly. Would be good if the current account paid interest as well. Reviewed on: 21st June 2025

Latest lowest rating:

1

Rejected for being unemployed Applied for current account for the £175 switching bonus - application rejected because I am unemployed - disgusting! Reviewed on: 23rd April 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1355)

Very good service

I have banked with first direct for over 25 years they have been very professional Reviewed on: 5th April 2023

Brilliant!

New current account customer at First Direct and am very impressed so far with easy to understand emails, letters and app. Reviewed on: 5th April 2023

Great bank

Brilliant app, great bank. Really good customer service Reviewed on: 5th April 2023

Great online banking experience

This has been a revelation and I’m really glad I took a chance on online banking. It’s really easy to use and I can do everything through an app on my phone. Reviewed on: 5th April 2023

Very easy to use

First direct is a true online and phone bank, something which makes banking with them so easy. I could even pay a very large amount into another account over the phone! Debit card security has also impressed me: I've been using first direct for more than 10 years and it never got hacked whereas my card with another bank, which I rarely use, has been hacked twice. Reviewed on: 4th April 2023

Excellent app the £250 free overdraft is cool

Great easy to use app makes managing finances easy quick text messages if near limit etc Reviewed on: 4th April 2023

Easy set up, appears safe

Account is easy to set up. They claim there's a human assistance over the phone 24/7 if necessary, which I haven't tested. I get on with the app well enough too. Reviewed on: 4th April 2023

Hard to fault

Good online access, phone service always good too. Have been with them for years (joint account) and never had problems. Reviewed on: 4th April 2023

Friendly Banking

First Direct are the customer focused bank for those who wish to manage their account online but with support on hand when needed. No waiting in queues and first class service from First Direct. Reviewed on: 4th April 2023

Very good customer service

Connected quickly and always helped resolve my problems Reviewed on: 4th April 2023

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