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first direct: Current Account reviews

Name: Current Account
Rating: 4.7 (1297 reviews)

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4.67

Based on 1,296 reviews, last reviewed 27th Feb 2025

489% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

Switch to first direct! I was amazed how easy first direct made it to switch from my old bank account. The service was amazing Reviewed on: 27th February 2025

Latest lowest rating:

1

ATM swallowed my £100 and First Direct refuses to re... ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore. Reviewed on: 24th December 2024

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1297)

Review of the first direct, Current Account:

Great bank

I have never had any issues with First Direct bank. Their app works good, as does their online banking service. Reviewed on: 21st January 2022

Good product and service

The product has always been good and customer service is best in class Reviewed on: 10th March 2023

Great customer service/app

Been with FD for a decade and am always impressed with their customer service, have never been on hold when calling. Nice clean app, easy to understand. Reviewed on: 10th March 2023

Wonderful Customer Service

I have been with first direct for many years and although I have hardly ever had issues, when I have needed assistance (normally because I've forgotten a password!), they have been really helpful and friendly on the phone. I love that cheques can be paid into the account by taking a photo and their process for adding a new credit card was simple and smooth. Reviewed on: 10th March 2023

Excellent all round

Always excellent customer service and I avoid excessive overdraft charges easily through their texting service. I love this bank. Reviewed on: 10th March 2023

Easiest and safest bank

No automated service always great customer service and the best online security Reviewed on: 10th March 2023

A good bank to deal with

Good customer service and they’re doing more than others to help out right now Reviewed on: 10th March 2023

First Direct are brilliant!

Very efficient, and it’s possible to phone 24 hours a day, and speak to a person ! Wonderful customer service - highly recommended. Reviewed on: 10th March 2023

Amazing people!

I joined First Direct a few years ago & now I’d never move! Customer care & service are second to none! Reviewed on: 10th March 2023

Original Internet & telephone banking

First Direct - manage it easily online or ring for friendly help if required. Always received great help on phone calls, and answered by someone you can understand. Reviewed on: 9th March 2023

First Rate

This online banking company offers excellent rates for current accounts and also for savings. It's customers services are second to none. Reviewed on: 9th March 2023

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