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first direct: Current account reviews

Name: Current account
Rating: 4.74 (1494 reviews)

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4.74

Based on 1,494 reviews, last reviewed 18th Jun 2026

2% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Very friendly and helpful staff Whenever I have had trouble logging into my account or other issues in regards to my account, the staff are always very friendly and helpful. The are... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current account reviews (1494)

Brilliant UK call centres, answer quickly and effect...

Brilliant UK call centres, answer quickly and effectively Reviewed on: 12th April 2024

Best bank ever!

Brilliant, cannot fault the service in anyway, great bank with the best customer service Reviewed on: 12th April 2024

Best customer service ever

Came for switching reward, stayed for the customer service. Really helpful on the phone, giving me lots of advice about choosing the right financial products. Always been easy to get through, with only short phone queues. Reviewed on: 12th April 2024

Still the best

Hard to know what else they can do, always helpful and friendly Reviewed on: 12th April 2024

Amazing service, I have had no issues and my favouri...

Amazing service, I have had no issues and my favourite part is that they are available on chat on the app to help with any queries I might have Reviewed on: 12th April 2024

First Direct First In Class

I’ve been with first direct for nearly 20 years now and wouldn’t change. I do most of my major domestic banking and bills via first direct and it’s easy to manage. The app is easy to use and their customer service team are first class, This makes all the difference, speaking to a UK based team when you need to. Reviewed on: 2nd April 2024

Excellent customer service.

Excellent customer service and good response times. Easy to access and accomodating to customer needs. Good linked savings product. Reviewed on: 27th March 2024

Current day good old fashioned bank!

Quick customer service and real people responses and great accounts including brilliant easy app Reviewed on: 19th March 2024

I rang the customer service line to report a fraudul...

I rang the customer service line to report a fraudulent transaction on my account. I considered it fraudulent as I did not approve the transaction. Bearing in mind 1st direct have on numerous occasions rung me to confirm whether transactions I had approved via their app are fraudulent or not I was perplexed and very angry that when I rang them to advise them they were dismissive and to add insult to injury when I raised my concerns they dismissed this also. It was not just that they were dismissive but also that the attitude and manner in which I was spoken to was derogatory with the comment "would you like to moan at my manager now" when I'd asked to speak to them. I actually felt as thougt he was laughing at me! I would have thought they would be grateful to be advised of current scams affecting their long standing customers - currently apps of 20 years. Perhaps it's time for a change, their unique selling point was customer service, used to be second to none - now it seems isn't even worthy of stating it second rate! Reviewed on: 18th March 2024

Great current account, helpful customer service and...

Great current account, helpful customer service and good attached savings account Reviewed on: 11th March 2024

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