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first direct: Current Account reviews

Name: Current Account
Rating: 4.69 (1242 reviews)

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4.63

Based on 1,242 reviews, last reviewed 24th Dec 2024

64% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

Very happy and wouldn’t switch I have a joint current account with First Direct and have been very happy with it. We initially got a switching offer to open the account but I wouldn... Read more Reviewed on: 6th December 2024

Latest lowest rating:

1

ATM swallowed my £100 and First Direct refuses to re... ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore. Reviewed on: 24th December 2024

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1242)

Best bank

Best bank by miles.. Easy to use Reviewed on: 20th February 2023

Great, simple, easy account to use

Used the current account switching service to open it - no issues. Great customer service via phone, responsive and personable. Simple app with no frills. Reviewed on: 20th February 2023

Simple, straightforward mobile banking

First Direct keep my custom because it's so easy to use the mobile banking app. Reviewed on: 20th February 2023

Easy to use bank account

I've had a First Direct bank account for more than 20 years. They're a fantastic bank, their customer service is second to none, and we also have our mortgage with them. The app is so simple to use, and if you need to speak to them, that's possible too. Reviewed on: 20th February 2023

Excellent Service

Have been with First Direct for a while and every interaction is exceptional Reviewed on: 20th February 2023

I've been with FD for many years

In contrast with my experience with banks with branches on the High Street, I have found their staff always polite and helpful Reviewed on: 19th February 2023

Simple yet effective

It just does what it needs to - I can easily see my balance, transfer funds and pay for things in life. Reviewed on: 15th February 2023

It used to be amazing but it is still better than most

It is definitely not 24/7 anymore as lots if departments are no longer open late at night. Reviewed on: 14th February 2023

no fuss

everything simple, everything online and a very simple app! Reviewed on: 9th February 2023

Modernised brand

They have really modernised their banking and are competing with online only banks, I have very recently opened up an account with the switch incentive. Customer service seems really good and I am pleased so far Reviewed on: 9th February 2023

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