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first direct: Current Account reviews

Name: Current Account
Rating: 4.69 (1250 reviews)

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4.64

Based on 1,250 reviews, last reviewed 21st Feb 2025

11% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

First direct current account I first switched to first direct just over a year ago and have since found it to be a great platform. The switching bonus was nice but the platform it... Read more Reviewed on: 21st February 2025

Latest lowest rating:

1

ATM swallowed my £100 and First Direct refuses to re... ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore. Reviewed on: 24th December 2024

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1250)

Review of the first direct, Current Account:

Good service bad Ap'

Always had generally good service. But Ap' not compatible with online banking. Reviewed on: 1st June 2023

Easy to use bank account

I've had a First Direct bank account for more than 20 years. They're a fantastic bank, their customer service is second to none, and we also have our mortgage with them. The app is so simple to use, and if you need to speak to them, that's possible too. Reviewed on: 20th February 2023

Excellent Service

Have been with First Direct for a while and every interaction is exceptional Reviewed on: 20th February 2023

I've been with FD for many years

In contrast with my experience with banks with branches on the High Street, I have found their staff always polite and helpful Reviewed on: 19th February 2023

Simple yet effective

It just does what it needs to - I can easily see my balance, transfer funds and pay for things in life. Reviewed on: 15th February 2023

It used to be amazing but it is still better than most

It is definitely not 24/7 anymore as lots if departments are no longer open late at night. Reviewed on: 14th February 2023

no fuss

everything simple, everything online and a very simple app! Reviewed on: 9th February 2023

Modernised brand

They have really modernised their banking and are competing with online only banks, I have very recently opened up an account with the switch incentive. Customer service seems really good and I am pleased so far Reviewed on: 9th February 2023

Stay away

We opened current account when they first launched, we had wages paid and all worked well for over year, out of the blue we got told we where not suitable customers and not what they wanted as customers and closed our account, told us to move our money, the account had always been in credit, but they wanted higher wage earners. Reviewed on: 8th February 2023

Superb Service

Helpful customer service whenever needed. Secure useable app makes the account very easy to use. Reviewed on: 8th February 2023

Easy to use account

I’ve had an account for many years and never needed to go elsewhere, perfect for my needs Reviewed on: 8th February 2023

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